Job Description Summary
Vernova Purpose
GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world?
What impact you’ll make
As a Senior Customer Portfolio Manager for the Gas Power Service team covering Italy and the Balkans, you will actively contribute to delivering best-in-class service to our clients through long-term service agreements, specifically for gas turbines, steam turbines, and generators, with a strong focus on safety, quality, delivery, and contract profitability.
Job Description
What you’ll do
- Act as the main point of contact for customers, ensuring timely and satisfactory resolution of service and support issues within the assigned region, product line, or coverage area.
- Maintain strong knowledge of assigned products, installations, configurations, and customer requirements to provide effective support.
- Coordinate with internal teams and stakeholders to deliver the best solutions and customer experience.
- Build and maintain long-term customer relationships, providing ongoing technical and commercial support.
- Influence strategic development within the area of responsibility, including resource planning and policy contribution.
- Analyze business challenges, recommend best practices, and identify opportunities to improve products, processes, or services.
- Use sound judgment to manage complex operational, technical, manufacturing, engineering, or product-related issues.
- Evaluate information quality, ask the right questions, and develop solutions beyond standard procedures with clear recommendations.
- Lead projects or functional teams when required, communicate complex topics effectively, and influence decision-making.
What you’ll bring (Basic Qualifications)
- Bachelor’s degree in Engineering or a Scientific discipline.
- Experience in customer-facing roles, including on-site support, frontline activities, customer interaction, negotiations, and contract management.
- Good knowledge of the power generation market, including wind farms, steam turbines, and generators and proven ability to manage customer relationships effectively while working collaboratively as a strong team player.
- Fluent in English and Italian.
- Valid driving licence and willingness to travel up to 50% globally, with the main activity based in Italy.
What will make you stand out
- Proven experience leading programs or projects, with strong project management skills, including planning, documentation, execution, and delivery.
- Experience with Lean methodologies and continuous improvement, combined with strong analytical, problem-solving, and leadership skills.
- Project management certification (e.g., PMP or equivalent) and additional language skills are a plus.
Benefits Available to You
GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com)
- Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.
- A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
- GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.
Inclusion
At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong. Click here to learn more: https://jobs.gecareers.com/vernova/global/en/i-d-e
Additional Information
Relocation Assistance Provided: No
