Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Howden - Corporate & Commercial are on the hunt for an Assistant Account Handler to support our team to deliver an excellent and comprehensive service in the administration of existing business renewals and mid-term changes so that customers’ needs are best satisfied through suitable cover and pricing.

This is an opportunity for someone who is seeking their first role after leaving education or who is looking to start their career in the insurance industry and is seeking a role that can support to develop a long-term career. Please note this is a full-time, permanent opportunity. You will be based in our Birmingham office and will be required onsite 5 days a week.

Overview:

• Support Account Handlers/Executives with the administration of client polices

• Prioritise and handle all work promptly and accurately.

• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.

• Produce accurate and professional documentation at all times.

• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.

• Refer all queries that fall outside own experience, knowledge and authority to senior staff.

• Re-marketing exercises.

• Issuing renewal documentation.

• Dealing with client payments in line with Howden procedures.

• Data input.

• Participating in meetings as and when required.

Knowledge:

• Knowledge of commercial insurance is desirable.

• Acturis Knowledge is preferred.

Skills:

Essential:

• Strong administrative and organisational skills

• Good attention to detail and accuracy

• Confident communication skills (written and verbal)

• Ability to manage workload and prioritise tasks effectively

• Good IT skills, including Microsoft Office

Desirable:

• Previous experience in insurance, financial services or a customer‑focused environment

• Working knowledge of insurance products and processes

• Progress towards or willingness to study for professional qualifications (e.g. CII)

• Previous experience using Acturis

Qualifications:

• GCSE Maths and English (or equivalent).

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.