Position Summary:Help the sales team in fostering client relationships and capturing residential new home sales by demonstrating product features and providing relative information to potential home buyers. Provides administrative support throughout the sales contract process.
Duties / Responsibilities:
Provide extraordinary customer service and must completely understand and effectively communicate all product offerings, building processes, financing plans, and mortgage process to help guide prospects/buyers.
Prepare various reports accurately and completely including competition reports for all the company’s competitors in their division, Sales and Traffic reports for the communities.
Answers telephones and schedules appointments for sales consultants.
Greet potential home buyers and provide community brochures/information
Collates sales materials including brochures and literature; maintains appropriate supplies.
Ensure model home is clean and orderly (remove all trash, stock fridge, etc.)
Timely opening and closing of model home and complete opening/closing checklist
Assist Sales Professional with various activities including but not limited to updating CRM systems
Maintain a customer satisfaction rating of 90% or above.
Qualifications:
HS diploma or equivalent required.
Excellent communication, organization, attention to detail, and diligence in following up with leads
Must be able to work evenings as needed as well as weekends.
High proficiency in MS Office, especially Excel and PowerPoint
High standards of conduct, efficiency and productivity
Ability to effectively multitask, handling various projects and deadlines simultaneously
Great communication skills with internal and external customers.
Must be team oriented, and motivated.
It is required that all new home sales assistants dress in business professional attire and keep a professional appearance
Familiarity with CRM systems and practices is a plus.
Supervisory Responsibility:This position has no supervisory responsibilities.
Work Environment:This job primarily operates on-site at home construction communities and in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level at each community may be loud regularly.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, sit, talk and hear; walk; use hands, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work:This is a full-time, nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need.
Travel: Must be willing to travel dependent on company need to all Brohn locations.
EEO Statement: Brohn is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
