SeniorFull TimeEN
GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences.
Lead and deliver managed remote infrastructure services, for customers including requirements gathering, data collection, capacity planning, performance analysis, configuration, quality assurance and technical risk assessments. Deliver technical support, identifying and resolving issues, owning incident, problem and change management for assigned tasks. Hands-on experience in IBM Power Systems PowerVM Virtualization, Virtual IO Server technologies, Storage virtualization, Network Virtualization, VSCSI, Virtual Fiber Channel (NPIV), etc. Work effectively with customer cross-functional teams composed of technical and sales staff, project management and business stakeholders as evidenced by GHS business results and customer satisfaction. Conduct technical presentations and demonstrations. Support patching customer environment during the business change window (including after hours).
On-call support may be required.
· Support and manage AIX operating system, VIOS, LPARs, storage and file systems, virtualization, high availability cluster (PowerHA/HACMP)
· Support hardware such as IBM Power Systems and HMC.
· Support IBM Power Systems virtualization.
· Perform LPAR migrations between IBM servers
· Utilize knowledge & experience with AIX OS, software and hardware life cycle.
· Perform vulnerability management, patch management.
· Perform capacity and performance monitoring and management.
· Installation and configuration of latest version of HMC
· AIX and Linux (RHEL and SLES) on IBM Power systems: installs, upgrades, and migration.
· Actively contribute within your team and GHS through tangible contributions to process development, quality improvements, operational efficiency and other business improvement projects.
· Achieve and maintain advanced certifications in the products and technologies assigned to you
· Demonstrate technical leadership through teaching, coaching and support of other technical team members
· Education & Experience: University degree/diploma in Computer Science/Information Technology or an equivalent education program, with 8+ years of relevant IT experience
· 10+ years of hands-on experience with IBM AIX administration
· Strong expertise in IBM PowerVM virtualization, including LPAR/VIOS setup and management
· In-depth experience with Hardware Management Console (HMC)
· Familiarity with IBM Power9/Power10 hardware architecture and lifecycle management
· Strong troubleshooting and performance tuning skills
· Knowledge of SAN/NAS storage and NPIV zoning in virtualized environments
· Experience in high-availability and disaster recovery configurations
· Familiarity with ITIL processes and enterprise change management practices
· Strong expertise in Red Hat Enterprise Linux (RHEL) on Power
· Certified in Cloud Technologies a plus
· Proficiency in shell scripting (KSH, Bash, or Perl) a plus
· IBM Certified Advanced Technical Expert – Power Systems with AIX a plus
· Strong verbal communication skills and excellent technical writing skills
· Strong team player and enjoys working in a fast-paced team atmosphere
· Ability to manage multiple priorities, commitments and projects
· Ability to communicate complex ideas verbally and through documentation
· Must be able to grasp highly technical concepts quickly, develop content, and independently document concepts and procedures for target audiences
· Demonstrate personal leadership through positive and professional communication
· Work independently to deliver on assigned tasks and responsibilities with quality and accuracy.
· Manage time and effort to effectively deliver on commitments, tracking time where necessary to fulfill services reporting requirements.
What you'll get:
Competitive salary
Professional development
Amazing company culture
Join a team of professionals led by a diverse set of leaders from across the industry.
GlassHouse Systems commitment:
We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.
Any offer of employment will be conditional upon a criminal record check.
GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.
