If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity.
Key Purpose:
(One Statement explaining the job’s overall purpose in the organisational structure)
To effectively manage, support and develop a team in order to optimise efficiency, quality, health and safety, pallets per hour and housekeeping
Key Responsibilities:
(Please describe the main accountabilities of the job holder. A list of the 5 to 10 core items).
People
- Engage, motivate and develop assigned staff.
- Ensure correct manning levels for assigned for customer orders and inbound deliveries.
- Through management of Warehouse Operatives ensure:
- Corrective actions from audits are made and maintained.
- Departmental hygiene standards are maintained at all times.
- Monitor compliance to all Company policies, procedures and Safe Working Practices’s.
- Carry out HR related procedures, e.g. appraisals
Quality
- Check all inbound deliveries for any quality issues.
- Replace and report to the site quality department any issues with outbound deliveries (leaking product/damaged boxes etc)
- Work with all departments to achieve and maintain customer accreditation and BRC standards to as outline on the policy deployment matrix.
- Assist with investigations into quality failure as required.
Delivery
- Plan, load and despatch all customer orders.
- Prepare for and conduct shift handovers with other Senior Operators. Including filling in the shift handover in the absence of the Team Manager.
- Ensure accurate data is input to the system to allow accurate management information on the agreed KPI’s to be obtained.
- Adherence to housekeeping, 5S, Lean and HSE standards to maintain green audit status with external customers.
- Issue General Safety Notices as appropriate.
- Ensure any issues with trucks are reported for repair asap and logged on the MHE repair log.
Continuous Improvement
- Review and identify improvement opportunities and recommend solutions through review and identify improvement opportunities and recommend solutions through use of McBride problem solving tecniques
- Review and identify improvement opportunities and recommend solutions through use of McBride continuous improvement tecniques.
HSE
- Ensure agreed HSE KPI’s are delivered.
- Ensure that routine safety inspections are correctly carried out.
- Report, record and support investigation of near misses and accident/incidents.
- Issue General Safety Notices as appropriate.
- Ensure adherence to PPE and HSE policies and procedures (duty of care).
Cost
- Contribute to the delivery of agreed KPI’s (Pallets per hour, internal and external customer service, Operational excellence).
Key Result Areas:
(The key end results or outcomes by which achievement in the job will be measured)
- Accident rate and route cause analysis
- Support with accident investigations
- Assist with investigations into quality failure as required
- Ensure department hygiene standards are maintained daily and improved as required
- Record all inbound and outbound vehicle details that arrive on site.
- Complete trailer check sheets for outbound vehicles to check for condition and cleanliness.
- Ensure accurate receipt and labelling of all inbound deliveries.
- Ensure all customer orders are picked and despatched in line with the loading schedule.
- Promote a culture of involvement and interest in individual ideas through listening, briefing and appraisals
- Assist in improving employee opinion survey results
Relevant and Quantifiable Measures:
(Relevant facts/figures relating to the job e.g. number of direct/indirect reports, budgets, financial dimensions or portfolio size)
- Responsible for all inbound deliveries in to the warehouse.
- Responsible for all outbound/customer loads in line with the collection schedule.
- Responsible for safe vehicle movement in the yard. This includes the safe reversing of vehicles on to loading bays.
- Responsible for carrying out trailer checks on all vehicles that attend site.
- Responsible for collecting samples for QA and sales.
- Responsible for the picking of customer orders.
- Responsible for replacing any damaged or leaking products before going out to the customer.
- Responsible for searching for and reporting back of any missing pallets.
- Responsible for the blocking of any pallets that cannot be sent out due to quality reasons.
- Responsible for completing the shift handover report in the absence of the team manager.
- Responsible for updating 3rd party logistics provider on pallets to collect in the absence of team manager.
- Ensure PI counts are completed for each quarterly cycle.
- Responsible for data capture and recording
- Daily management of small operating teams – up to 15 people
Behavioural Competencies / Personal Characteristics:
(Personal/interpersonal and communication skills needed to do the job)
- Communication – communicates at all levels clearly, listens and involves others in direction and goal setting.
- Team Building – Builds effective relationships with people at all levels, while motivating and energising others.
- Leadership – Provides vision and direction, inspires others to follow. Takes responsibility for involving, enabling and motivating people.
- Commitment to self-development – Is not limited by previous experience and engages actively in improvement activities.
- Leading Change – Plans for and successfully introduces change leading to improvements.
- Drive and self-motivation – Achieves success with others, consistently operates as an example for others.
- Meeting customer needs – Understands the importance of identifying and meeting the needs of external and internal customers.
- Building customer focus – Works consistently to achieve customer focus and improve service standards within the team.
- Performance focus – Uses resources effectively, with a clear focus on critical tasks and the achievement of objectives.
- Decision-making – Analyses situations, makes sound judgements and takes appropriate decisions.
Education and Experience
- 1-2 years experience in an FMCG environment, supervisory experience advantageous
- Be able to demonstrate both mechanical and technical aptitude
- Good problem solving skills
- Ability to manage and motivate a small team of people
- Good interpersonal skills
- Good time management skills
- High standards of literacy and numeracy
- Attention to detail is a must
- Have ability to operate in and promote an environment which continuously seeks to improve through investigation analysis, team participation and involvement.
- IT / Systems literate
Company/Department Strategy and Plans
- Understands the broad longer-term objectives for the site and the department.
- Is aware and can explain the relationship between own objectives and those of the department.
- Knows what he/she needs to do to deliver and achieve objectives respecting the work of others.
- Understands and identifies possible problems and risks and seeks help to address them if needed.
- Demonstrates an understanding of and commitment to the values of the company.
Commercial Awareness
- Understands and takes responsibility for the affect own day to day actions have on the commercial performance of the business e.g. waste, quality, responsiveness to internal and external enquiries, appearance in front of customers.
- Takes an interest and contributes to continuous improvement initiatives to drive efficiency and cost effectiveness.
Policies, Procedures and Standards
- Has a broad understanding and applies those aspects of policy, procedure and standards that are applicable to self and own area of work.
- Is aware of the various methods and measures which exist to monitor compliance to policies, procedures and standards and the risks/consequence of non-compliance.
Customer Service
- Understands the concept of the “internal customer, supplier”, who their internal customers are and the standards of service they require.
- Develops working relationships with people from other areas of the business.
- Provides services and information accurately and timely.
- Responds to customers in a collaborative and friendly manner always striving to deliver customer satisfaction.
- Takes ownership for work activities, issues and complaints within his/her control, referring those, which are outside their remit to the appropriate person.
Health, Safety and Environment
- Complies with Robert McBride Ltd. Health, Safety and Environmental Policies as displayed on the notice board.
- Ensures safe working and ensures that their working environment is kept tidy.
- Reports any safety hazards and environment risks within the work area or malfunction of any machine, plant or equipment to the immediate Manager.
- Complies with all written or verbal instructions given to ensure personal safety and the safety of others.
- Uses safety equipment and/or protective clothing as required by the task in hand. e.g. Ear/Eye protection, Safety Footwear etc.
- Reports all incidents to the immediate Manager whether injury is sustained or not, including environment incidents.
- Observes the Fire Evacuation Procedure and learn the position of all fire equipment and exit routes
Quality
- Understanding and follows all quality procedures and specifications.
- Understands and takes responsibility for quality.
- Reports substandard or unsatisfactory work/products.
Continuous Improvement
- Participates in continuous improvement activities.
- Knowledge of suitable processes and skills applications.
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