Rent & Service Charge Officer

About the role

The Customer Accounts department at The Guinness Partnership are looking for a Rent & Service Charge Officer to join their team. You will be responsible for ensuring that charges are raised and billed accurately and in line with policies and procedures, whilst achieving statutory deadlines. This is a full time, 35 hours per week, 12-month fixed term contract role based at our Oldham office. We currently offer hybrid working, blending office days with working from home.

What we are looking for

We are seeking a candidate with experience in delivering excellent customer service and managing rent and service charge processes with accuracy and reliability. Strong attention to detail, coupled with the ability to prioritise and manage a varied workload to meet agreed deadlines is essential. The role requires clear and effective oral and written communication skills, along with a confident working knowledge of Microsoft Office applications.

You will be able to demonstrate these essential skills:

• Proven experience of providing excellent customer service. 
• Proven experience of setting and reconciling rent and service charges. 
• Good attention to detail with ability to prioritise and manage a varied workload to meet agreed deadlines. 
• Good oral and written communications. 
• Good knowledge of Microsoft Office. 
• Demonstrates the Guinness Behaviours. 

Desirable skills:

• Experience of arrears prevention and collection. 
• Knowledge of income and expenditure accounts. 
• Experience of using Oracle Financial, MRI Qube or NEC or equivalent systems. 

Essential qualifications:

• Level 2 (C+ or 9-4 GCSE or equivalent) English and Maths. 

Desirable qualifications:

• Relevant professional qualification e.g. AAT or part qualified CCAB.

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile.

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The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.