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Job Description
Key Responsibilities
- Customer Relationship Management: Act as the primary interface for customer quality matters, representing the voice of the customer within the organization. Lead the resolution of customer complaints and monitor critical quality performance indicators, including PPM, to ensure customer satisfaction and continuous improvement.
- Root Cause Analysis and Problem Resolution: Drive systematic problem-solving initiatives using structured methodologies such as 8D, Fishbone Analysis, and Why-Why Analysis to identify root causes and implement sustainable corrective actions for seating-related defects, including trim concerns, mechanism failures, and structural issues. Contribute to warranty cost reduction through robust containment and permanent corrective measures.
- Quality Planning and Product Launch Support: Support Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP) activities during new product introduction (NPI) to ensure quality requirements are effectively defined, validated, and embedded prior to serial production.
- Audit and Compliance Management: Support OEM customer audits and ensure quality documentation is maintained in compliance with applicable automotive quality management standards, including IATF 16949.
- Manufacturing Quality and Continuous Improvement: Oversee in-process and final product inspections related to fit and finish, foam density, stitching quality, and product functionality. Lead the implementation of corrective and preventive actions (CAPA) to strengthen process control, improve product quality, and reduce defects.
Required Skills & Qualifications
- Education: Bachelor’s degree in Mechanical Engineering
- Technical Expertise: Strong knowledge of automotive seating systems, including frames, foam, trim/fabric materials, plastic mechanisms, and seat assembly processes.
- Quality Systems and Tools: Proficiency in core quality tools and methodologies, including SPC, FMEA, and the 7 QC Tools, with demonstrated capability in data-driven problem solving and process improvement.
- Communication and Stakeholder Management: Excellent communication, presentation, and negotiation skills, with the ability to manage customer concerns professionally and build effective cross-functional relationships.
- Experience: 5 to 7 years of relevant experience in automotive or manufacturing quality, preferably within seating systems or a related product environment.
CVG IS AN EQUAL OPPORTUNITY EMPLOYER
Commercial Vehicle Group, Inc (CVG) is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.
Visa Sponsorship
At this time, we are not providing sponsorship for this role. Applicants must be authorized to work in the country of the job posting location on a full-time basis.
No Unauthorized Referrals from Recruiters & Vendors
Please note that Commercial Vehicle Group, Inc (CVG) and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to CVG will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before any resume or offer is received.
Career Scam Disclaimer
Commercial Vehicle Group (CVG) makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by CVG. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact CVG through CVG’s website to verify the authenticity of any employment opportunities.
