A$52,000 – A$52,000EntryPart Time
About Startek:
Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. The company has approximately 47,500 outsourcing experts across 58 delivery campuses in 13 countries that are committed to enhancing the customer experience for clients.
Customer Service Officer – Energy Distribution
6 month Fixed Term Contract with a view to extend – 35 Hours per Week guaranteed
Are you an experienced customer service professional with a background in the gas and/or electricity sector? We're looking for a Customer Service Officer to join our Energy Distribution support team, providing a mix of front-of-house and back-of-house assistance across billing, service and operational enquiries.
About the Role
In this role, you will:
Handle and resolve retailer and network user billing, service, and operational enquiries in line with regulatory and commercial requirements.
Manage inbound customer enquiries relating to solar inverter installations, system performance, and application requirements, alongside supporting administrative tasks
Apply documented procedures to ensure retailer and customer requests are processed accurately, efficiently, and within agreed timeframes.
Assist in the coordination and processing of new service requests, supporting customers, retailers, and field service teams throughout the connection lifecycle.
Provide comprehensive support to energy retailers, ensuring clear communication regarding service orders, metering, outages, and account changes.
Build and maintain strong working relationships through proactive and professional communication with internal support teams, retailers, and key distribution stakeholders.
Identify and escalate technical or complex issues where necessary, ensuring a timely and customer-focused resolution.
Contribute to continuous service improvement by sharing feedback, recognising process gaps, and suggesting enhancements to improve workflow and customer outcomes.
Role Details
Start Date: Wednesday, 27th May 2026
Location: Docklands (training on-site, then hybrid: approx. 1 day per week in office
Hours: Monday to Friday, rotating roster between 8:00am–6:00pm
Contract: Fixed Term Part-Time, 35 paid hours per week through to November 2026 with possibility to extend
Pay Rate: $26.70 per hour + superannuation + leave entitlements
Training: Two weeks of structured on-the-job training in Office
Additional Perks: Reward & Recognition program, social club, global career development pathways
All applicants will be required to complete a criminal history check (conducted by us). Employment offers are subject to a satisfactory result.
What We're Looking For
Customer service, administration or data entry experience in the Utilities sector (Gas and/or Electricity) – highly regarded
Proficiency with Microsoft Excel – advantageous
Strong communication skills (written and verbal)
High attention to detail with accurate data entry capability
Good time management and the ability to prioritise workload
Ability to work autonomously and contribute to a team environment
Sound judgment, problem solving skills and resilience
Flexibility to switch between tasks to meet regulatory deadlines
Valid Australian work visa is acceptable for this position
Apply Now
If you're looking to build your career with a global organisation in a supportive and engaging environment, we encourage you to apply as soon as possible.
