Working closely with external support partners and internal cross-functional teams, the New Restaurant Support Analyst is responsible for providing technology related oversight to support new restaurant build projects.
Vendor Management (50%):
- Initiate introduction processes and be the point of contact between Franchisees, support partners and KFC internal teams
- Ensure contracts are completed and signed between Franchisees and applicable support partners
- Work closely with external support partners during all project stages including coordinating and leading regular cadence meetings to ensure project timelines are being achieved
- Assist in identifying and removing potential roadblocks to keep processes running smoothly
- Support Franchisees with monthly support partner billing concerns
Asset Management (20%):
- Work directly with Franchisees and internal cross functional teams to review restaurant technology procurement requests helping to ensure they meet restaurant layout requirements
- Prepare and submit finalized technology procurement requests for invoicing
- Work with external support partners to ensure technology equipment is sourced, allocated and prepared for staging
- Align with external support partners to oversee asset management database for inventory tracking and warranty purposes
- Work with POS equipment provider relating to inventory replenishment and invoicing
- Process RSC technology inventory and procurement requests for RSC team members (hardware /software /mobile)
Administration and Support (25%):
- Provide first point of contact for Franchisee /restaurant team relating to IT technology during initial restaurant openings. This project phase may include afterhours/weekend support
- Complete restaurant onboarding activities with internal and external systems
- Actively participate in cross function NRO related meetings
- Support in the RSC team member onboarding activities (ID setup, building access, technology requirements (hardware /software))
- Coordinate ad hoc technology support for RSC facilities (meeting room technology setup /support)
Continuous Improvement of internal IT processes and user experience (5%):
- Support the development of processes for transitioning restaurant support to sustaining teams
- Document lessons learned and identified areas for continuous improvement
- Help enhance and develop the effectiveness of existing operating processes and procedures by actively contributing to the NRO playbook to ensure technology related processes and procedures are kept current.
Education/Certifications
Required:
- Technical College degree combined with equivalent work experience
Preferred:
Experience
- 2 years of Information Technology, Project Management
- Experience operating within an ITIL or ITSM aligned organization
- Experience working with 3rd party support partners
- Excellent critical thinking and practical decision making with the ability to think outside the box and explore innovative solutions to recurring issues
- Strong problem-solving and root cause analysis skills, attention to detail and consistent follow-through to ensure problems are resolved
- Ability to manage multiple process streams simultaneously
- Exceptional written and verbal communication skills, ability to interact with employees in all departments and at all levels of the organization
We’d prefer this role to have…
- QSR, Restaurant and/or Retail experience
- French Canadian language skills, both written and verbal is an asset
Working Conditions:
General work conditions:
Job demands:
- Requires extended periods of sitting and computer use
- May require periodic after-hour /weekend support
- Regular communication (in-person, virtual meetings, phone, email)
Travel:
- This role does not require any travel
What makes KFC a great place to work?
Our People. We invest in people capability above all else, with a proven track record of developing internal talent to leadership levels across the business both in Canada and globally. We hire and develop people who lead with Smart, Heart and Courage to make a big impact on the business today and grow into leaders of the future.
Our Culture. We are known for a culture that rewards and recognizes bold results and promises everyone a seat at our table. We focus on your personal development as much as your professional development to ensure you can bring your best self to work.
Why you’ll love working here
- Hybrid work model (2–3 days per week in office)
- Paid vacation and personal days, plus 10 paid KFC Canada holidays in addition to statutory holidays.
- Comprehensive health and dental benefits, including HSA and PSA options that allow you to personalize your coverage, plus life insurance and disability coverage, with employer-paid premiums
- Family-inclusive Employee Assistance Program (EAP) and virtual care
- Paid parental leave with salary top-up
- RRSP and DPSP retirement programs with employer matching
- Annual tuition reimbursement program
- Employee referral rewards
- And so much more!
Additional Information
This posting is for an existing vacancy.
We thank all applicants for their interest in joining KFC Canada; however, only those selected for further screening will be contacted. Applicants are assessed based on skills and experience relevant to the role. Canadian experience is not required.
KFC Canada is proud to be an equal opportunity employer. We are committed to building a diverse, inclusive, and authentic workplace where everyone feels they belong. In accordance with applicable laws, we are committed to providing reasonable accommodations throughout the recruitment and selection process to meet the needs of applicants. If you require accommodation at any stage of the hiring process, please let us know.
The expected salary range for this role is $60,000 to $80,000 CAD. Final compensation will be based on factors such as skills, experience, qualifications, and internal equity.
KFC Canada uses artificial intelligence (AI)–enabled tools to support certain aspects of the recruitment process, including application screening and assessment, in accordance with applicable legislation. All final hiring decisions are made by human decision-makers.
