MidFull TimeENEurope
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.
We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.
Directly and through staff, manages and coordinates operational activities for assigned functional areas or regions to ensure efficient, consistent, and high‑quality service delivery. Provides leadership and direction to teams of entry‑level and experienced professionals, ensuring operational objectives, service standards, and performance expectations are achieved.
Key Responsibilities
Manage and oversee daily operational activities to ensure service levels, quality standards, and performance metrics are consistently met
Provide leadership, coaching, and direction to staff, including onboarding, training, performance feedback, and development planning
Monitor operational workflows, identify inefficiencies or risks, and implement process improvements to enhance productivity and service quality
Collaborate with cross‑functional partners to support business initiatives, resolve operational issues, and drive alignment
Analyze operational data, performance metrics, and trends to support decision‑making and continuous improvement efforts
Escalate complex issues as appropriate and ensure timely resolution with minimal impact to customers or stakeholders
Support change initiatives by communicating updates effectively and ensuring teams adopt new processes or systems
Basic Qualifications
Bachelor’s degree or equivalent practical work experience
Typically two or more years of relevant operational, supervisory, or people‑management experience
Preferred Skills / Experience
Strong knowledge of operational functions, systems, procedures, and products or services within the assigned area(s)
Strong organizational, leadership, and project management skills
Well‑developed customer service and stakeholder management capabilities
Excellent verbal and written communication skills, with the ability to communicate effectively at multiple levels
Proven supervisory and people‑management experience, including coaching and performance management
Ability to manage multiple priorities and initiatives in a fast‑paced, evolving environment
This role requires working from a U.S. Bank location three (3) or more days per week.
Accessibility
We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.
Total Rewards
U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.
We offer a market-competitive compensation package that includes:
Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
Employee recognition programs that celebrate achievements and milestones for all.
We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.
We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.
Closing Date
Posting may be closed earlier due to high volume of applicants.
We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.
