Cloud Engineer / Senior Cloud Engineer – Linux: AWS (IGT1)

Company Description

IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company. 

At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class product and services, and create long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. 

With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. 

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.

About Rhapsody:

Rhapsody Health is at the forefront of revolutionizing healthcare with cutting-edge technology that drives meaningful change. Our platform empowers healthcare providers and patients to enhance care delivery and streamline processes, making a tangible impact on the healthcare landscape. As a B Corporation, we are deeply committed to balancing purpose with profitability, and our global team spans countries including Canada, Spain, Switzerland, the United Kingdom, the United States, New Zealand and Sri Lanka.

We are seeking Staff Developers to join our mission of transforming healthcare through innovation and excellence. In this role, you'll be instrumental in advancing our world-class healthcare solutions, collaborating closely with product, design, and engineering teams in a dynamic, outcome-focused environment. If you’re passionate about making a difference and thrive in a collaborative setting, we invite you to be part of our journey to redefine healthcare for the better.

Job Description

The Cloud Engineer is a key technical member of Rhapsody’s global Cloud Operations team, responsible for the stability, reliability, and operational excellence of our AWS-hosted platforms. This role combines deep technical troubleshooting, cloud infrastructure engineering, deployment support, and customer‑facing collaboration. The Senior Cloud Engineer will work closely with engineering, support, SRE, and global operations teams to ensure high availability, rapid incident response, and continuous improvement across Rhapsody’s cloud services. This position requires strong hands‑on AWS expertise, a proactive mindset, and the ability to operate effectively in a distributed, 24/7 cloud environment.

Key Responsibilities

• Deploy, operate, and maintain AWS-based infrastructure supporting Rhapsody’s SaaS products (RaaS, CaaS, Envoy, Identity, etc.).
• Implement infrastructure-as-code solutions using Terraform, AWS CLI, and automation frameworks.
• Build and optimize VPCs, networking configurations, routing, security groups, and VPN tunnels (including 3rd‑party appliances like Sophos).
• Design and contribute to scalable, resilient architectures for cloud environments.

• Lead deep-dive troubleshooting for cloud infrastructure, application connectivity, VPN issues, identity services, and AWS resource failures.
• Support high-severity incidents, drive rapid mitigation, and provide actionable root cause insights.

Required Skills & Experience

• 2-3 years for Cloud Engineer 0r 3-5 years for Senior Cloud Engineer in Cloud Engineering, SRE, DevOps, or Cloud Operations roles.
• Strong hands-on AWS experience: EC2, VPC, IAM, Route53, S3, Lambda, CloudWatch, networking, VPN, and security configurations.
• Solid understanding of networking concepts: DNS, routing, IPsec tunnels, firewalls, packet tracing, NAT, load balancers.
• Proficiency with Terraform, AWS CLI, scripting (Python, Bash, PowerShell), and automation workflows.
• Experience supporting production environments in a 24/7 or follow‑the‑sun model.
• Strong troubleshooting skills across OS, cloud, network, VPN, identity, and application layers.
• Excellent communication skills for global team and customer interaction.

Qualifications

Preferred Qualifications

• Experience in healthcare cloud platform
• Exposure to incident response frameworks, SIEM tools (Rapid7, Datadog, Coralogix SentinelOne), and SOC workflows.
• Familiarity with CI/CD pipelines, GitOps workflows, or containerized services.
• Experience mentoring or leading junior engineers.
• Prior experience in offshore/onshore support environments (IGT1 or similar).

Shift & On‑Call Expectations

• Role participates in a shift schedule aligned to US/UK/APAC coverage as assigned by the Sri Lanka IT & Operations Manager.
• Inclusion in a rotational on-call roster for P1/P2 incidents and critical alerts
• Flexibility to adjust shifts temporarily to meet business or maintenance needs.

Education

• Relevant Educational Qualification in Computer and/or IT-related field preferred
• Demonstrated experience can be substituted for a degree
• AWS certification, such as AWS Associate Architect or higher, preferred

Additional Information

We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP