MidFull TimeEN
5* Hotel Fodele Beach & Water Park Holiday Resort at Fodele, Heraklion, Crete wishes to hire for permanent employment : Reservations Agent & Digital Marketing .
The ideal candidate will participate in the daily management of reservations and guest communication, providing high-level customer service, while also supporting the company’s digital marketing activities, contributing to the smooth execution of campaigns and the overall digital presence of the hotel.
About Us :Fodele Beach & Water Park Holiday Resort lies in a unique location, on the exquisite sandy beach of Fodele. Our mission is to create an atmosphere that will make guests feel truly at home. Our people are the driving force for the provision of high-quality services. Our staff enjoys excellent working conditions and opportunities for personal development and professional advancement. The selection, evaluation, and training procedures for personnel, along with the system of compensation, rely on showcasing individual abilities and accomplishments.
Job Responsibilities:
•Handle guest reservations promptly and efficiently, ensuring accuracy and attention to detail.
•Assist guests in selecting the perfect accommodation, providing information about room types, rates, and hotel services.
•Respond to guest inquiries via phone and/or email, providing exceptional customer service and personalized recommendations.
•Process reservation modifications, cancellations, and room upgrades in accordance with hotel policies.
•Collaborate with various departments to ensure seamless guest experiences, including coordinating with the front office and sales teams.
•Maintain an organized and up-to-date reservation system, ensuring all guest information is accurate and confidential.
•Proactively communicate with guests to confirm reservations, gather additional details, and address any special requests or preferences.
•Establish and manage B2B network to ensure increased bookings & reservations.
•Provide support during peak periods, including managing waitlists and maximizing room availability.
•Assist in the setup and implementation of digital campaigns across platforms (Google Ads, Meta Ads)
•Upload and manage campaign assets, ensuring accuracy and alignment with campaign requirements
•Perform quality checks before and during campaign launches
•Monitor campaign performance on a daily basis and highlight any irregularities or optimization opportunities
•Prepare recurring reports and support the analysis of campaign performance
•Ensure accuracy and consistency of reported data
•Work closely with the Copywriter and Art Director to support the development of cohesive and effective marketing campaigns
•Ensure alignment between campaign requirements and delivered creative assets across channels
•Support coordination between Digital Marketing, other internal teams, and external collaborators
Requirements
•At least 1 year of experience as a Reservations Agent, ideally in a 5* hotel.
•Degree in Marketing, Business Administration, or a related field.
•Excellent written and verbal communication skills with a very good command of the English language.
•Strong organizational and multitasking abilities with great attention to detail.
•Good knowledge of reservation management systems and related software.
•Passion for delivering high-quality customer service and exceeding guest expectations.
•Basic understanding of paid advertising platforms (Google Ads and/or Meta Ads).
•Knowledge of Social Media Marketing and social media management.
•Very good knowledge of Microsoft Excel and familiarity with Microsoft 365 tools.
•Flexibility to work rotating shifts, including evenings, weekends, and holidays.
Desired qualifications:
•Additional Front Office experience will be considered an asset.
•1-2 years of experience in digital marketing or a related field, ideally within the hospitality or tourism industry.
•Familiarity with Google Ads and Meta Ads platforms.
•Basic knowledge of Google Analytics.
Benefits
Why Join Our Team
Working with us means gaining experience in a 5* hotel known for its exceptional service and warm hospitality.We Offer:
•Competitive salary package
•Career development opportunities in a dynamic and growing work environment
•Training and skill development opportunities
•Supportive and pleasant working environment
•Full board meals within the hotel during the operational period
•Access to corporate discounts
•Access to the hotel gym during the operational period
Don’t miss the opportunity to become part of a passionate team that creates unforgettable experiences for our guests.
If you are an organized individual with a passion for hospitality and excellent customer service, we would be delighted to meet you.
Apply now and start an exciting professional journey with Fodele Beach & Water Park Holiday Resort.
