From £34,000MidFull Time
Duty Care Manager
Radfield Home Care - Wakefield & Huddersfield
Exciting Leadership Opportunity in Premium Home Care
Are you an experienced care professional who thrives in a fast-paced environment and naturally takes ownership?
Do you enjoy leading teams, solving problems, improving standards and helping services run smoothly?
At Radfield Home Care Wakefield & Huddersfield, we are looking for an exceptional Duty Care Manager to become a key part of our leadership team and help support the continued growth of our premium home care service.
This is more than just an office role.
This is an opportunity to step into a genuine operational leadership position where you can make a real impact - supporting staff, improving service delivery and helping shape the future of a growing, quality-focused care business.
About Us
Radfield Home Care is a family-owned domiciliary care provider specialising in high-quality care for older people living in their own homes.
We are proud of our strong local reputation, high standards of care and supportive team culture. As we continue to grow across Wakefield, Huddersfield and surrounding areas, we are investing in strong operational leadership to help maintain the quality and values we are known for.
We are also proud to be:
Rated as a Top 20 Home Care Group in the UK for 7 years running
Winners of the Home Care Awards – Outstanding Franchise (Gold)
A highly supportive and values-driven team focused on delivering exceptional care
The Role
As Duty Care Manager, you will work closely with the Registered Manager to support the smooth day-to-day running of the service.
You will provide operational leadership across the office team and Field Care Supervisors, helping ensure excellent service delivery, strong communication, accountability and continuity of care.
You will play a key role in:
Supporting daily operations
Managing first-line operational issues
Supporting rota continuity and service delivery
Leading and motivating the office team
Improving standards and operational efficiency
Supporting compliance, audits and quality assurance
Helping maintain a positive and high-performing culture
This role would suit someone currently working as a:
Care Coordinator
Field Care Supervisor
Senior Carer
Deputy Manager
Assistant Manager
Or similar operational role within domiciliary care who is ready to take the next step into leadership.
Key Responsibilities
Support the day-to-day running of the branch
Manage first-line operational issues and escalation
Support rota continuity and responsive service delivery
Monitor operational priorities and support task management
Participate in the on-call rota where required
Support service continuity during periods of management absence
Help improve operational systems and processes
Operational Management
Team Leadership
Provide day-to-day leadership and support to the office team
Conduct 1:1 meetings and support accountability
Support performance management and staff development
Chair weekly operational meetings
Support onboarding and induction processes
Promote a positive, motivated and solutions-focused culture
Client Care & Quality
Support client reviews, risk assessments and care delivery concerns
Ensure high standards of care and documentation are maintained
Support safeguarding, incident and complaints management
Support audits, compliance checks and quality assurance processes
Help ensure responsive and reliable service delivery
Community & Service Support
Support community engagement and local events
Assist with client communication initiatives and newsletters
Help promote positive feedback, testimonials and reviews
What We’re Looking For
We are looking for someone who is:
Highly Organised
You notice what others miss and keep standards high.
Self-Motivated
You take ownership, solve problems and make things happen.
Calm Under Pressure
You can manage competing priorities while staying focused and professional.
Supportive but Accountable
You lead positively while maintaining clear expectations and standards.
Solutions-Focused
You bring energy, positivity and a continuous improvement mindset.
Essential Requirements
Previous leadership or management experience within domiciliary care
Experience in roles such as Care Coordinator, Field Care Supervisor or similar
Strong understanding of CQC regulations and safeguarding responsibilities
Experience managing staff performance and accountability
Excellent organisation and communication skills
Strong IT skills and confidence using care systems/software
Full UK driving licence and access to your own vehicle for business use
Enhanced DBS and satisfactory pre-employment checks
Willingness to participate in an on-call rota
Desirable
Level 3 qualification in Adult Care (or working towards)
Hours & Pay
Part-time role across 5 days per week
Typically 20–25 hours per week
£17 per hour
Includes operational/on-call support where required, including evenings, early mornings and weekends
What We Offer
Genuine leadership opportunity with progression potential
Supportive and ambitious management team
Opportunity to help shape the future growth of the business
Pension scheme
Company Sick Pay Scheme
Performance-related bonus opportunities
Paid training and ongoing professional development
Annual staff awards and recognition events
Supportive, professional and well-managed team environment
Why Join Us?
Because this role matters.
You won’t simply be “keeping things ticking over.”
You’ll be helping us build something better - supporting quality care, strong leadership and a positive culture that genuinely makes a difference to both clients and staff.
If you’re someone who naturally steps up, takes ownership and wants to grow into a key leadership role within a respected home care company, we’d love to hear from you.
Apply today to join Radfield Home Care Wakefield & Huddersfield.
