About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we deliver a wide range of solutions that help businesses drive revenue growth, maximize operational efficiency, and improve customer experience. Our offerings address critical challenges across Anti‑Money Laundering / Counter‑Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, Customer Data Management and Life Insurance
Learn more at: https://risk.lexisnexis.com
About the Role
We are looking for a Software Engineer to join our Operations Engineering team, supporting a suite of internal systems critical to the performance and reliability of our enterprise insurance platform. In this role, you’ll triage and debug customer-impacting issues, perform impact analysis, monitor system health, and remediate policy/order-related failures, while also building robust backend tools that help operations teams do the same at scale.
Responsibilities
- Triage and debug customer-impacting production incidents, identify root causes, and drive fixes through to resolution (including follow-ups and prevention).
- Lead/participate in RCAs and post-incident reviews; write clear incident timelines and implement corrective/preventative actions.
- Participate in on-call rotations helping to improve system reliability and operational response.
- Collaborate with cross-functional teams including Support, Product, and Engineering to understand business pain points, provide feedback, and help drive improvements across the product and operational workflows.
- Develop and maintain backend tools and services that support operational workflows, including issue triage, order/policy remediation, and improvements that reduce MTTD/MTTR.
- Build internal dashboards, monitoring frameworks, and alerting systems to provide visibility into operational health and KPIs.
Requirements
- Demonstrated experience debugging production systems: reading logs/metrics/traces, isolating root cause, and implementing durable fixes.
- Experience participating in an on-call rotation and handling incident triage with calm prioritization and clear communication.
- 3+ years of experience in backend software development using Node.js.
- Hands-on experience with AWS cloud services (such as Lambda, Step Functions, DynamoDB, S3, CloudWatch, etc.)
- Experience working with relational and NoSQL databases.
- Experience building internal tools, automation scripts, and operational dashboards.
- Understanding microservices, APIs, and backend architecture principles to design and develop effective internal tools and operational workflows.
- Familiarity with software development best practices: testing, version control, CI/CD.
- Strong problem-solving skills with a track record of investigating ambiguous production issues and improving reliability.
- Experience working in enterprise software, especially within healthcare, insurance, finance, or regulated industries.
- Experience working with monitoring/observability tools such as CloudWatch, Datadog, or Grafana.
- Experience with big data processing platforms (e.g., Databricks or similar) is a huge plus.
- Hybrid Role, Once a week in office (GA)
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market
rates.
This job is eligible for an annual incentive
bonus.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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