Join a High-Performance Culture That Drives Innovation and Excellence
At Vertiv, we don’t just hire talent— we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.
Why Vertiv?
- High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
- Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
- Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
- A Place for Everyone: Our commitment to Inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
POSITION SUMMARY
- Manage the daily operations of assigned teams and assist the Operations Manager in improving team productivity and efficiency by influencing, motivating and guiding direct reports to their optimum performance
RESPONSIBILITIES
Management or Leadership Scope:
- Setting day-to-day operational objectives for team.
- Ensures that agents have the knowledge, skills and equipment required to carry out their function effectively and efficiently
- Active involvement in operations during times of high call volume
- Reviews, evaluates training programs and all training materials as needed & communicate changes to the team.
- Plans, assigns and directs work to the employees in cooperation with the manager to manage workload and projects
- Conducts team/functional/business overview presentations during counterpart visits
- Problems faced may be difficult but typically are not complex.
- Identify Process problems and significantly improve, change or adapt existing methods and techniques drawing from experiences and feedback.
- Monitoring team performance and identify training needs
- Monitor team efficiency & utilization.
- Analyze complex issues and improve, change or adapt existing methods and techniques
- Review and evaluate the service levels achieved by the group & create contingency plans for unmet KPI’s
- Participate in cost reduction/process improvement discussions and actual project implementation.
- Implements error-proofing method to ensure all transactions done are accurate
- Identifies and documents changes in the roles, responsibilities, accountabilities and work load of employees to properly determine volume headcount ratio, work scope
- Gathers data, analyzes trends, generate, and submits reports to line leaders with recommendations.; Uses effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products and processes, convey information and respond to queries/requests coming from different levels.
- Provide sound recommendations to line leaders and/or stakeholders by translating, enhancing, and consolidating information into forms that can be used for decision making of the top management.
- Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.
- Participates in goal-setting review to ensure challenging and stretched goals and assignments for the team in support of the overall business.
- May have responsibility to hire, terminate, appraise performance and/or manage budgets.
Policy and Strategy Development:
- Administers and exercises policies
- Implements policies on the filing, documenting and approval of time and attendance administration
- Ensures employees operate within guidelines.
- Identify and suggest improvements to operational policies
Business Impact:
- Decisions have a direct impact to work unit operations and customers
- Escalates specific issues and provide recommendation to Internal customers to address them
- In-charge of ENP wide BCP for all 24/7 support teams:
- BIA documents updated quarterly
- BCP drill conducted twice a year
- Continuously work on the team Continuity Plan to prepare for any possible event that may cause downtime
Internal Relationships:
- Frequently interacts with subordinates, customers, and peer groups at various management levels.
- Interactions normally involve information exchange and basic problem resolution
- Works closely with global counterparts to identify loopholes and process gaps
- Participates in business conference calls; Schedules, coordinates and facilitates customer communication
QUALIFICATIONS
Specific Knowledge/Ability:
- Ability to guide, mentor, motivate and coach team to achieve goals
- Ability to maintain a positive working relationship
- Excellent time management and problem solving skills
- Demonstrated industry, systems and process knowledge
- Culturally attuned to customers around the globe.
- Effective oral/written communication and presentation skills.
- Excellent interpersonal skills.
- Variable hours and overtime, including holidays.
- Variable environment from stressful and fast paced to slow and uneventful time periods.
- Be able to work in both a group environment, as well as being completely self-sufficient.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Business framework of a diversified and innovative company focused on Technology and Engineering
Business Understanding:
- Variable hours and overtime, including holidays.
- Variable environment from stressful and fast paced to slow and uneventful time periods.
- Be able to work in both a group environment, as well as being completely self-sufficient.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Business framework of a diversified and innovative company focused on Technology and Engineering
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
