Key Responsibilities
Executive Operations & Project Coordination
- Serve as a key member of the TCHP President’s leadership team, ensuring seamless coordination of priorities, initiatives, and communications across the organization.
- Act as a central point of coordination between the President’s office, executive leadership, TCHP management, and broader Texas Children’s stakeholders.
- Maintain visibility into critical path initiatives, proactively tracking progress, identifying risks, and ensuring leadership awareness of any changes in scope, timeline, or outcomes.
- Lead or support high-priority, long-term, and special projects as assigned by the TCHP President.
- Develop and present reporting on business performance, risks, opportunities, and outcomes across the Health Plan.
- Identify and recommend strategic initiatives to accelerate organizational priorities and enhance operational effectiveness.
Executive Communications & Stakeholder Engagement
- Develop and execute communication strategies supporting key initiatives, organizational updates, and leadership messaging.
- Prepare executive-level materials including agendas, presentations, memos, and correspondence.
- Manage follow-up communications and ensure alignment across stakeholders.
- Act on behalf of the TCHP President to address inquiries, resolve issues, and proactively manage stakeholder needs.
- Partner with Texas Children’s Marketing, Communications, and Public Relations teams to ensure alignment with system-wide messaging and brand standards.
Strategic & Operational Planning
- Lead coordination and facilitation of strategic planning processes, including annual, quarterly, and monthly business reviews.
- Support financial and operational performance reviews in collaboration with executive leadership.
- Ensure organizational alignment with strategic priorities and budget objectives.
- Translate executive leadership goals into actionable, trackable plans that drive accountability and execution across teams.
Performance Analytics & Insights
- Lead the development and delivery of data-driven insights to support strategic and operational decision-making.
- Partner with executive leadership to analyze performance trends, identify opportunities, and address organizational challenges.
- Conduct research on market trends, industry benchmarks, and emerging opportunities to inform planning and innovation.
Project Management Office (PMO) & Change Management
- Oversee a high-performing PMO responsible for enterprise-wide initiatives from planning through execution.
- Ensure projects are aligned with strategic priorities, delivered on time and within scope, and evaluated for impact and ROI.
- Coordinate cross-functional resources, including data, personnel, and tools, to support project success.
- Implement standardized project management tools, templates, and governance frameworks.
- Provide regular updates to executive leadership on project status, risks, and outcomes.
- Partner with operational leaders to evaluate project effectiveness and drive continuous improvement.
- Collaborate with Healthcare Systems Engineering for complex or large-scale initiatives as needed.
Executive Support & Meeting Facilitation
- Partner closely with executive administrative support to manage schedules, priorities, and key commitments.
- Prepare briefing materials and strategic context for executive meetings.
- Facilitate meeting preparation, participant alignment, and follow-up actions.
- Support development of executive communications, including speeches, presentations, and talking points.
Knowledge, Skills & Abilities
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and related tools.
- Exceptional organizational, project management, and multitasking skills in a fast-paced environment.
- Advanced analytical and problem-solving capabilities with the ability to synthesize complex information.
- Excellent written and verbal communication skills, with executive-level presence.
- Ability to handle sensitive and confidential information with discretion.
- Proven ability to build relationships and influence across all levels of the organization.
- Self-directed, adaptable, and able to manage multiple priorities simultaneously.
Qualifications
Education
- Bachelor’s degree required
- Master’s degree preferred (Business Administration, Healthcare Administration, Public Health, or related field)
Experience
- Minimum of 5 years of experience in project management, strategic planning, and/or operations areas of a healthcare and/or nonprofit organization required
Founded in 1996, Texas Children’s Health Plan is the nation's first health maintenance organization (HMO) created just for children. We provide STAR/Medicaid and Children's Health Insurance Program (CHIP) to pregnant women, teens, children and adults in Houston and surrounding areas. Currently, the Health Plan has more than 375,000 members who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals. Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area.
To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
