About the role: Full-time, hybrid opportunity- based out of Brisbane or Toowoomba.
At People First Bank, we know that life can take unexpected turns and that unplanned events can happen, and this can lead to our members struggling to meet their loan or credit card commitments. As the Customer Assist Officer, you support and proactively work with our customers to come up with a suitable solution to bring their account back up to date.
This role is crucial in supporting our vulnerable customers in the moments that matter, working to achieve the best outcome for both the customer and business.
To learn more about how our team supports financial difficulty, please click here.
Your responsibilities will include:
About you:
Location:
This role can be worked from our Toowoomba or Brisbane Head Office locations.
Why you’ll love working with us:
People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.
You’ll have access to financial and lifestyle benefits to support your success and individuality:
A bit about People First Bank:
In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.
We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.
With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work.
Apply online now:
If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by EOD Tuesday 2nd June 2026.
We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.