SeniorFull TimeEN
Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.
Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.
We are seeking a Digital Operations Leader for our First Quality Tissue facilities located in Anderson, SC; Lock Haven, PA; and Defiance, OH. This position as a key member of the IT/OT Divisional Leadership Team provides strategic leadership within Divisional/Campus and FQ IT Team. This includes the development and implementation of short- and long-term strategies, development and compliance with policies, procedures, managing and optimizing IT assets, fostering a continuous improvement environment. Leads development of First Quality’s long-term systems requirements and any hardware and software acquisitions required to accomplish business objectives and support company growth. Also contributes actively as a member of the Divisional/Location LT to the overall development and delivery of IT/OT capabilities required to support business growth and provide a competitive advantage through the use of technology to First Quality.
As a Digital Operations Leader in our FQT IT Group, you will work closely within the assigned business in aligning technology requirements with business initiatives. The Digital Operations Leader is responsible for understanding business needs, assisting in the prioritization of projects, ensuring that projects align with the technology that best provides maximum return on investment, and directing IT strategy in support of the overall business strategy. You will also be responsible for ensuring that technology initiative requests by business clients are serviced throughout the project governance lifecycle. You will serve as the lead communicator with assigned business departments in respect to technology initiatives, requirements, and escalation.
Primary responsibilities include:
Active member of First Quality Tissue ITLT.
Participate in business strategy, develop requirements and recommend technology solutions.
Develop and implement Operating Unit Business Technology Roadmap.
Suggest industry best practices that may be leveraged to provide new business value.
Facilitate new project requests, selection and prioritization with the business unit.
Assist in the development of the annual operating unit IT budget
Ensure approved projects are delivered and provide highest value to FQ and the business.
Assist in providing proper resourcing and skillsets required for each project.
Assist in project change management efforts.
Assist in delivery of complex projects to ensure they are on time, within budget and to customer expectations.
Develop and maintain FQT architecture and the relationships to/from digital solutions.
Lead and participate in continuous improvement projects for operational excellence and achieve the ideal way of working
Responsible for planning and ensuring the execution of IT/OT hardware OS patch management and security vulnerability remediation
Perform process document control and manage yearly audits
The ideal candidate should possess the following:
Bachelor’s Degree in Computer Science or related field.
5+ years’ IT experience with at least 2 years in a $500M+ and/or Global Business.
Strong manufacturing environment experience demonstrated project and process management skill set.
Strong problem solving and decision-making skills with excellent written and verbal communications skills.
Strong leadership skills
Ability and desire to engage with all functions of the Enterprise to understand and articulate the business requirements as well as the IT capabilities and requirements.
Fluent in English; second language would be preferred.
General knowledge of IT discipline, technology platforms, manufacturing processes
Knowledge of standards and methodology of Project Management Professional (PMP).
Ability to work within a 24/7 environment across multiple time zones.
Demonstrated broad knowledge of major aspects of IT operations, including project management, systems development, systems analysis and design, and budget administration, with broad exposure and practical experience in IT leadership.
Knowledge of business theory, business processes, management, budgeting, and business office operations.
Must be willing to work in a manufacturing environment
Must be willing to work in office environment
Travel between FQ Tissue manufacturing sites, FQE events, and conferences may be required
What We Offer You
We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:
Competitive base salary and bonus opportunities
Paid time off (three-week minimum)
Medical, dental and vision starting day one
401(k) with employer match
Paid parental leave
Child and family care assistance (dependent care FSA with employer match up to $2500)
Bundle of joy benefit (years’ worth of free diapers to all team members with a new baby)
Tuition assistance
Wellness program with savings of up to $4,000 per year on insurance premiums
...and more!
First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.
First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.
