Description
Duties and Responsibilities:
- Supervises the Parts Department staff, including reviewing existing job responsibilities and reporting relationships, assigning duties, providing feedback regarding job performance, and developing employees’ skill levels, while developing an effective team.
- Hires, trains, fires, and evaluates the performance of all Parts Department employees.
- Responsible for understanding and complying with California Labor Code and all wage and hour laws, including but not limited to compensating employees for all hours worked; providing meal, rest, and recovery periods; and maintaining accurate time records.
- Responsible for complying with all state and federal laws, including but not limited to equal employment; pay equity; harassment, discrimination, and retaliation; and reasonable accommodations.
- Executes policies, procedures, systems, and controls for the effective running of the Parts Department.
- Executes, administers, and coordinates the activities of the Parts Department in accordance with policies, goals, and objectives established by Parts & Service Director and/or the General Manager in accordance with the development of corporate policies and goals that cover Dealership sales operations, personnel, financial performance, and growth.
- Develops, implements, and monitors the execution of processes that help grow Dealership culture and profitability.
- Understands the metrics that drive the Parts Department’s profitability.
- Maintains reporting systems required by the Executive Team (ET) and the manufacturer.
- Attends managers meetings.
- Strives for teamwork within the department and with all other departments.
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as Bureau of Automotive Repairs rules and regulations, hazardous waste disposal, OSHA Right-to-Know, etc.
- Understands and ensures compliance with manufacturer policy procedure.
- Holds weekly department meetings to review progress towards forecast.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Fosters professional employee development and determines need for advanced training.
- Makes customer satisfaction a department priority, ensuring that Parts Department personnel are courteous and respectful in their interaction with customers.
- Handles customer complaints immediately and according to Dealership guidelines.
- Works with all managers to find ways to improve the overall profitability of the Dealership.
- Returns a satisfactory profit on dealer capital invested in parts inventory through proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising.
- Prepares and administers a monthly operating budget for the Parts Department.
- Maintains a balanced inventory consistent with the requirements of the service department, wholesale accounts, and the do-it-yourself public.
- Maintains no more than a 60-day supply of parts.
- Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
- Establishes individual parts inventory levels and balances them for maximum turnover.
- Monitors and adjusts inventory to minimize obsolescence.
- Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory.
- Supervises stock order procedures.
- Sets and enforces a policy on the special ordering of parts.
- Ensures that stock orders represent at least 80 percent of all orders.
- Analyzes sales, expenses, and inventory monthly to maintain profit goals.
- Develops and administers an aggressive wholesale parts program to produce profit.
- Provides high quality services to outside customers and internal dealership customers.
- Works with the Service Managers to ensure a timely turnaround of parts needed for internal jobs.
- Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.
- Provides technical assistance to Parts Department employees.
- Monitors Parts Department employees' payroll records.
- Coordinates a prompt, efficient, and timely flow of paperwork.
- Directs shipping and receiving efforts to ensure timely processing.
- Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.
- Develops sales promotions.
- Takes advantage of all manufacturers' inventory co-op advertising.
- Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction.
- Ensures that all dealership purchases are properly accounted for before payment is made.
- Assists in the collection of past-due accounts.
- Monitors daily reports such as DOC and sales productivity.
- Develops and utilizes a lost sales tracking report.
Requirements
Qualifications:
- Must possess a mixture of strong management skills and technical knowledge necessary to effectively direct and supervise subordinates in a fast-paced dynamic environment.
- Must be willing to learn and expand knowledge.
Physical Demands:
- Must be able to lift, bend over, and stand.
- Must be able to carry, push, pull 50 lbs.
Working Conditions:
- Must be able to work in an outside environment.
- Must be able to drive vehicles both small and big.
- May have to work in a noisy environment and in inclement weather conditions.
