Fund Raising Associate (CRM Implementation), GS7, Fixed Term, Bogotá, Colombia. Post No. 136578

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built, we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child,

At UNICEF COLOMBIA we work to generate positive changes in the lives of children and adolescents. Our current work plan runs from 2021 to the end of 2024 and aims to ensure that children and adolescents enjoy their rights through equitable access to social services, improve their learning and live protected from all types of violence.

We work throughout Colombia, with special focus on the departments where children have fewer opportunities: Chocó, Cauca, Nariño, Antioquia, Córdoba, Amazonas, Putumayo, La Guajira, Caquetá, Atlántico, Arauca and Norte de Santander.

For more information visit the following link:

https://www.youtube.com/watch?v=Bc3OopCmEpM

How can you make a difference?

UNICEF Colombia currently has over 130,000 active donors and an average monthly collection of USD 1.5 million, supported by a significant number of processes related to information generation, campaign databases, and overall data management.

Four years after the implementation of Salesforce as the CRM platform for the fundraising team, it has become critical to move beyond stabilization and focus on the optimization of the tool. This optimization is directly linked to cost efficiency in its use, as well as to the identification and development of new processes, governance models, and change-control mechanisms that allow the organization to maximize the platform’s capabilities.

At this stage, Salesforce represents not only an operational system but a strategic asset. Strengthening its configuration, usage standards, and integration with the transactional and operational ecosystem is essential to maximize return on investment, improve decision-making, and enable sustainable growth of the fundraising operation.

The main functions and tasks of this position are aimed at monitoring, coordinating, and implementing critical processes of the current stage of the project, such as the API Integration project for UNICEF suppliers and the production of key tools for the acquisition and retention strategies of donors.

Key functions, accountabilities and related duties/tasks

• CRM Integrations and Data Flows:
  • Coordinate, monitor and validate API integrations between Salesforce and external stakeholders (agencies, payment providers, digital platforms).
  • Support the definition of integration requirements, data structures and business rules.
  • Troubleshoot integration issues and ensure data consistency across systems.
  • Document end-to-end data flows, APIs and integration processes aligned with UNICEF standards.
  • Support vendors and internal teams in the implementation and consumption of APIs.
  • Define and execute test cases (UAT) to validate integrations prior to production deployment.
• Optimization of CRM Collection and Transactional Processes:
  • Support the design and implementation of scalable collection processes within Salesforce.
  • Coordinate integrations with banks, payment gateways and processors (credit cards, debit, recurring payments).
  • Analyze transaction flows, including payment attempts, rejections, retries and successful collections.
  • Identify inefficiencies and propose improvements to reduce operational costs and increase approval rates.
  • Support the automation of manual transactional processes.
  • Ensure documentation and monitoring of collection processes.
• CRM Platforms, Portals and Tools
  
  • Provide technical-functional support across Salesforce (Sales Cloud, Marketing Cloud, Experience Cloud) and related platforms.
  • Support implementation and optimization of donor portals and partner community access.
  • Ensure proper data access models, visibility rules and governance.
  • Design and support data flows between CRM, marketing tools and external systems.
  • Maintain updated documentation of systems, processes and configurations.
• Business Analysis and Project Support
  
  • Gather and translate business requirements into functional specifications and user stories.
  • Define acceptance criteria and support testing processes (UAT).
  • Coordinate Agile ceremonies when required (sprint planning, follow-ups, retrospectives).
  • Monitor timelines, risks and dependencies across projects.
  • Communicate findings, risks and recommendations to technical and business stakeholders.
• Cross-functional Coordination and Knowledge Sharing  
  • Facilitate coordination between BI, Individual Giving, ICT/ICTD and external vendors.
  • Promote best practices in CRM usage, data management and process standardization.
  • Support knowledge transfer and capacity building within local teams.  
  • Contribute to continuous improvement initiatives focused on efficiency, scalability and revenue growth.

FIND THE COMPLETE JOB DESCRIPTION HERE:

 JD Salesforce Associate FT - GS7.pdf

The following minimum requirements:

• Completion of secondary education is required. University studies in Engineering, Information Systems, Business, or related fields are considered an asset.
• For this position, a bachelor’s degree from a recognized academic institution in a relevant field may replace three years of related work experience. A master’s degree may replace additional two years.
• Minimum seven (7) years of relevant professional experience in CRM systems, business analysis, systems integration, or data-driven operational roles is required. Within this experience, candidates must demonstrate:
  • At least three (3) years of hands-on experience working with Salesforce CRM in roles related to administration, configuration, business analysis or integrations.
  • Experience supporting operational or transactional processes, preferably in fundraising, non-profit organizations or payment-related environments.
  • Experience working with data flows, integrations or system interactions involving external vendors or platforms.
• Desirable:
  • Experience in Individual Giving or donor management operations.
  • Experience with recurring payments, payment gateways or financial transaction processes.
  • Experience working in international organizations or NGOs.
• Technical Knowledge
  • Solid understanding of Salesforce ecosystem (Sales Cloud, Marketing Cloud, Experience Cloud)
  • Knowledge of CRM data models, roles, profiles, reports and dashboards
  • Understanding of API integrations, data exchange formats (JSON/XML) and system interoperability
  • Experience with documentation of requirements, user stories and test cases
  • Basic understanding of transactional systems and payment flows
  • Proficiency in Excel (pivot tables, data analysis).
• Certifications (Desirable): Salesforce Administrator Certification, Salesforce Business Analyst or Platform App Builder or Marketing Cloud Certification
• Fluency in Spanish is required, with excellent written and verbal communication skills.
• A minimum English proficiency level of B2 (upper-intermediate) is required. Note: The person in this role must have the ability to effectively communicate in both written and spoken English in technical and professional contexts, particularly in interactions with non-Spanish-speaking global support teams.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

• Build and maintain partnerships (L1)
• Demonstrates self-awareness and ethical awareness (L1)
• Drive for results with impact (L1)
• Innovate and embraces change (L1)
• Manage ambiguity and complexity (L1)
• Thinks and acts strategically (L1)
• Working collaboratively with others (L1)

Familiarize yourself with our competency framework and its different levels.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

At UNICEF Colombia, we value diversity and inclusion in our team. As part of the selection process, we would like to ensure that all candidates have equal opportunities. Please take a moment to let us know if you have a disability and what supports you require for your participation. This allows us to know what reasonable accommodations you require to ensure that you are able to participate fully and equally.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.