Description
A FULL HOUSE OF TOTAL REWARDS
- Competitive Pay: Starting salary range of $28.20/hr. - $29.61/hr., depending on experience, with opportunities for annual performance-based increases.
- Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
- Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
- Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
- Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.
PURPOSE
As the Sales & Events Coordinator at Snoqualmie Casino & Hotel, you will report to the Director of Sales as the welcoming voice, administrative foundation, and organizational core of our sales department. This role requires rapid lead triaging, precise document preparation, and flawless data stewardship to support the sale of meeting rooms, banquet spaces, group room blocks, catering/F&B, and special events. By tracking department SLA metrics, coordinating property site tours, assisting with day-of on-site event logistics, and managing inter-departmental paperwork, you protect our property’s brand reputation and safeguard our foundational promise: To provide an Exceptional Entertainment Experience for every guest — every time.
ESSENTIAL DUTIES / RESPONSIBILITIES
- Rapid Lead Triage & Screening: Monitor all inbound sales inquiries and digital request-for-proposal platforms daily, ensuring every prospective client receives a warm, prompt response and accurate routing to the correct sales producer.
- Administrative SLA Tracking: Log inquiry response times and sales pipeline updates to track, measure, and verify that the department is meeting its defined Service Level Agreements (SLAs) for client communications.
- Precise Document & Template Generation: Prepare standard group proposals, contract templates, addendums, and customized presentation folders for the sales team, ensuring zero data errors prior to routing for electronic signature.
- Seamless Room Block Administration: Enter rooming lists into the property management system, monitor group block cut-off dates, process credit card authorizations, and coordinate directly with Guest Services to prevent booking friction.
- Accurate BEO Distribution: Package and distribute finalized Banquet Event Orders (BEOs) to Food & Beverage, Banquets, and Casino teams, serving as the central point for routing any late-breaking logistical or menu adjustments.
- Cross-Departmental Logistical Tethers: Distribute group logistics sheets, arrival schedules, and VIP request alerts to Housekeeping/EVS, Front Services, Security, and other departments to ensure teams property-wide are prepared for group arrivals.
- Interactive Tour Preparation & Support: Coordinate the scheduling of property site tours, prepare custom welcome collateral and assist in leading property walk-throughs for small, local group inquiries (<10 rooms).
- Day-Of On-Site Event Assistance: Assist the sales team on event days by placing directional signage, greeting early arrivals, printing last-minute paperwork, and checking in with the client to anchor our guest experience promise.
- Billing & Accounting Support: Audit group master accounts, track client deposit schedules, process final payments, and coordinate directly with the Finance division to streamline post-event invoicing and billing reconciliation.
- Sales Database Stewardship: Maintain the absolute integrity of the department's sales database by inputting new client profiles, logging daily activities, and updating the master event calendar to keep all teams synchronized.
- Additional Duties: Contribute to the collective success of the Sales function and Hotel division by providing versatile, proactive support on special projects and evolving property needs, ensuring a seamless guest experience and peak departmental performance.
Requirements
Education and Experience
- Associate's degree in Hospitality Management, Event Management, Business Administration, or related field preferred.
- Two (2) years of experience coordinating hospitality sales and/or event coordination.
- One (1) year of experience supporting group room blocks, contracts, BEOs, or event logistics is preferred.
Skills and Abilities:
- Communication & Guest Service: Strong written and verbal communication skills, including professional phone and email etiquette, with a professional demeanor, guest-service mindset, and an outgoing, positive attitude that enjoys working with the general public.
- Organization & Problem Solving: Strong organizational and time-management skills with the ability to manage multiple tasks in a fast-paced environment while demonstrating excellent problem-solving skills.
- Documentation & Data Accuracy: Ability to generate accurate proposals, contract templates/addendums, BEO packets, and client collateral with strong attention to detail, including demonstrated accuracy in data entry and document proofing.
- Cross-Functional Coordination: Ability to coordinate effectively with internal departments (Banquets, F&B, Front Office/Guest Services, EVS/Housekeeping, Security, Finance) and external partners/vendors.
- Office Technology Proficiency: Proficiency with Microsoft Office (Outlook, Word, Excel) and standard office equipment.
- Systems Experience: CRM/PMS/Catering system experience preferred.
Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.
