Description
The Parts Manager manages parts operations within the dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. Optimizes parts department processes. Attracts, retains and effectively engages department personnel.
Essential Functions
The following are essential functions of this position:
- Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction.
- Promotes and merchandises parts and accessories in conjunction with other store locations.
- Creates and follows annual Parts Department goals and budget, in alignment with United’s financial and operational objectives.
- Maintains an accurate and effective parts inventory control system that include physical inventory and proper counter procedures.
- Submits all parts warranty and return claims within the required time frame to receive maximum credit.
- Maximizes use of all order discount programs to achieve management stock order goals.
- Ensures all department tools, equipment and vehicles remain in good working order
- Manages recruiting, staffing and employee development activities for employees reporting to this position.
- This position requires the ability to supervise Parts Counter Salespeople, warehouse parts clerks, Parts Specialists and other Parts staff.
* Under the American with Disabilities Act, an employee must be able to perform the essential functions of this position with or without a reasonable accommodation, as well as possess the skills, experience, education and other job-related requirements necessary for the position. If an employee has a disability, the company will engage in an interactive discussion with the employee to determine if a reasonable accommodation that does not create an undue hardship for the company is available.*
Requirements
Required Education and Experience
- 1+ years’ experience in Parts Department operations
- Experience leading others.
- Ability to use standard desktop programs such as Microsoft Office, Outlook, and internet functions.
- Ability to write and speak effectively to individuals and groups
- Basic understanding of financial principles relative to Parts Department
- Ability to analyze and interpret internal reports.
- Ability to work extended hours and weekends
- Excellent Customer service skills
- High school diploma or equivalent
