

The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
海外機関投資家、外資系在日証券会社等の対日投資をサポート
Citiは、100以上の市場に広がるネットワークと統合プラットフォームで、機関投資家の複雑なニーズを正確・迅速・透明なサービスに変えていくグローバルバンクです。Operations(Client Operations)は、Securities Services/TTSなどの各チームと連携し、エンドツーエンドの顧客体験・効率性・コントロールを同時に高水準で実現しています。
本ポジションでは、主要機関投資家の“顔”としてClient Serviceを提供し、日本市場の複雑性とCitiのグローバルな強みを橋渡ししながら、デジタル化・プロセス最適化・リスク管理を前進させていただきます。(ハイブリッド勤務/グローバル連携あり)
仕事内容(Key Responsibilities)
応募資格(Requirements)
必要な資格
この職務記述書は、行われる業務の種類を大まかに説明するものです。必要に応じて、その他の職務関連の業務が割り当てられる場合があります。
Supporting Inbound Investment to Japan by Overseas Institutional Investors and Foreign Securities Companies in Japan
With a network spanning over 100 markets and an integrated platform, Citi is a global bank that transforms the complex needs of institutional investors into precise, fast, and transparent services. Operations (Client Operations) collaborates with teams such as Securities Services and TTS to achieve high standards in end-to-end client experience, efficiency, and control simultaneously.
In this position, you will serve Client Service as the "face" of key institutional investors, bridging the complexities of the Japanese market with Citi's global strengths, while driving digitalization, process optimization, and risk management forward. (Hybrid work / Global collaboration available)
Key Responsibilities
Requirements
Licensing (Regulatory requirement)
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
------------------------------------------------------
------------------------------------------------------
------------------------------------------------------
------------------------------------------------------
------------------------------------------------------
------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.