Description
Job Summary:
Square One Concepts is seeking a highly motivated and experienced Hourly Restaurant Manager to oversee operations. As an Hourly Restaurant Manager, you will be responsible for ensuring exceptional customer service, maintaining high standards of quality, and maximizing profitability across our restaurant concepts. You will lead a team of dedicated staff members, set performance goals, and ensure the smooth functioning of day-to-day operations.
Duties/Responsibilities:
- Foster a positive and collaborative work environment, promoting teamwork and open communication.
- Set performance goals and expectations, providing guidance and support to help employees achieve their full potential.
- Conduct regular staff meetings to share updates, address concerns, and promote a cohesive team.
- Oversee daily operations to ensure seamless service, exceptional customer experience, and adherence to company policies and procedures.
- Monitor inventory levels, control costs, and optimize resources to maximize profitability.
- Implement and maintain high standards of cleanliness, hygiene, and safety in compliance with health regulations.
- Continuously evaluate and improve operational processes to enhance efficiency and customer satisfaction.
- Ensure a welcoming and enjoyable dining experience for guests, addressing any concerns or complaints promptly and effectively.
- Interact with guests, taking feedback into consideration to improve service and menu offerings.
- Maintain a visible presence in the restaurant, engaging with customers and fostering a strong rapport with regular patrons.
- Monitor financial performance, analyze variances, and implement corrective actions as necessary.
- Implement strategies to drive sales, increase revenue, and achieve financial targets.
- Conduct regular menu tastings to maintain high-quality food and beverage offerings.
- Monitor food and beverage presentation, portion control, and overall product quality to meet company standards.
- Ensures customer satisfaction with all aspects of the restaurant and dining experience.
- Handles customer complaints, resolving issues in a diplomatic and courteous manner.
- Ensures compliance with alcoholic beverage regulations.
- Manages inventory and purchases food and supplies.
- Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
- Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.
- Collaborates with chefs to develop appetizing menus.
- Maintains sales records and tracks cash receipts.
- Prepares and submits operations reports and other documentation requested by the regional manager.
- Performs other duties as assigned.
Requirements
Required Skills/Abilities:
- Must be eighteen or older
- Must have bartender experience
- Strong knowledge of restaurant operations, including front-of-house, back-of-house, and bar management.
- Excellent leadership and interpersonal skills, with the ability to build and maintain positive relationships with staff and customers.
- Exceptional organizational and time management abilities, with a keen eye for detail.
- Strong business acumen and financial management skills.
- Outstanding problem-solving and decision-making capabilities.
- Ability to thrive in a fast-paced, dynamic environment.
- Knowledge of health and safety regulations.
- Title 4 Manager Certification
- Must have a valid Food Handlers Certification
- Must have an Alcohol Service Licensing or certification.
- Must be able to work flexible hours, including evening, weekends, and holidays.
System Used:
- Toast (point of Sales)
- Hot Schedule (Employee scheduling)
- Proficient with Microsoft Office Suite or related software
- Paylocity (HR, Payroll, and Employer Information)
- Restaurant 365 (inventory Management & Reporting)
- Plate IQ (invoicing & Payments)
Education and Experience:
- High school diploma or equivalent required.
- Previous restaurant experience required; management experience preferred.
- Successful completion of corporate training program required.
Physical Requirements:
- Ability to traverse all parts of the restaurant quickly.
- Prolonged periods sitting at a desk and working on a computer.
- Ability to traverse all parts of the restaurant quickly.
- Prolonged periods sitting at a desk and working on a computer.
- Prolonged periods of standing and working in a kitchen.
- Exposure to extreme heat, steam, and cold is present in a kitchen environment.
- Must be able to lift up to 50 pounds at times.
- Must be able to work late nights and unpredictable hours.
Benefits & Perks:
- Accrual up to 40 hours of PTO
- Dining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones
- Corporate Shoe Program through Shoes for Crews and Skechers
- Competitive Pay
- Flexible Scheduling
- 401(k)
Full – Time employees are eligible for the following additional benefits:
- Medical & Prescription
- Dental & Vision
- Health Saving Account (HSA)
- Wellness Program
- Discount Pet Care Plan
