Description
Job Summary:
The Clinical Office Supervisor is responsible for overseeing the day to day activities of our clinics. This position performs a wide variety of duties and responsibilities that emphasize leadership, quality patient care and customer service. The Clinic Office Supervisor manages and supervises the operational, personnel and administrative functions of the clinic, while fostering an environment which promotes excellent patient care, comfort and trust. The Clinic Office Supervisor must exemplify the core values of the organization, always exercising utmost discretion, diplomacy and tact in all patient/staff interactions.
Job Duties and Responsibilities:
- Serve as the primary point of contact at all LACENTA clinics both internally and externally.
- Oversees day-to-day operations at clinic locations and/or corporate office locations.
- Assess and provide the appropriate need/requests of office furniture, technology and hardware.
- Handle patient grievances, patient concerns, and all customer service-related matters.
- Aid in developing and approving all clinic personnel schedules. Manage coverage issues brought about by staff call outs.
- Evaluate and provide suggestions and ideas to improve operations and clinic performance.
- Prepare regular reports for upper management.
- Propose and provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors) and report to upper management.
- Design strategy and set goals for growth.
- Maintain budgets and optimize expenses.
- Implementing and maintaining policies and procedures/office administrative systems when necessary.
- Manage vendor relationships and account personnel when necessary.
- Oversee and assist with hiring and training of new staff members.
- Ensures appropriate coaching, training, and expectations for staff, as evidenced by their department’s performance compared to goal.
- Assist in termination and disciplinary needs of staff as needed.
- Ensure employees work productively and develop professionally.
- Supervising and monitoring the work of administrative staff, in conjunction with leads, supervisors and department managers.
- Ensure staff follows health and safety regulations
- Organizing meetings and managing databases.
- Attend company relation functions or events as needed.
- Other duties, as assigned.
Compensation
Requirements
Qualifications and Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are reflective of the knowledge, skill, and/or ability required.
- AA Degree
- At least 3 years in a supervisory role
- Strategic thinker, innovative and problem-solver
- Excellent communication skills
- Results-driven, adaptable with ability to manage multiple priorities and schedules;
- Knowledge of ENT and Allergy, preferred
- Bilingual: English/Spanish/Mandarin/Cantonese depending on location preferred.
- Demonstrated ability to grow and manage a team while focusing on process improvement and customer service.
- Strong leadership and management skills, especially around internal communication and collaboration, goal-setting and metrics/performance management
- Ability to travel to all clinic locations with reliable transportation
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:
- Sit for long periods at a time
- Use hands and fingers in repetitive motions, daily
- Ability to lift, push, pull up to 10 lbs. periodically
- Travel to clinic locations or sites as needed
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
