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EY Badges Learning Deployment Specialist (LDS) job description
Opportunity
This job posting offers a fixed term secondment role of Learning Deployment Specialist - Supervising Associate – EY Badges in Global Learning and Development Deployment Team.
The EY Badges global program is high-profile and available to all EY employees. This role is vital in supporting the EY Badges Learning Deployment Manager in the management of this global learning program, including a high-level of direct contact with learners to support their journeys, resolve queries, enhance the learning experience, identify additional requirements and propose new innovations and improvement opportunities.
Your key responsibilities:
- Work closely with the EY Badges Learning Deployment Manager and Learning Deployment Lead to deliver against agreed priorities and execute plans, including badge launches, retirals and annual review cycles.
- Enable the end to end deployment of the Global EY Badges program, including project management and day to day operational delivery.
- Supervise the virtual Badges Review Network administrative team.
- Build and sustain trusted stakeholder relationships, confidently managing competing priorities while maintaining professionalism, clarity and responsiveness.
- Provide support to learners and query management.
- Manage and maintain internal program assets, including the EY Badges website content, learner support guides and the global Viva Engage community, ensuring information is accurate, current and engaging.
- Lead reporting and analytics, using data to inform leadership discussions, track performance and promote program impact.
- Contribute to the measurement and evaluation of the program, identifying insights, innovations and new opportunities to enhance the learning experience.
- Propose practical, scalable solutions that support operational excellence and continuous improvement across the program.
- Proactively identify opportunities to streamline, automate and standardise processes to drive operational efficiency and stakeholder experience.
- Leverage AI tools as part of day to day work to improve personal productivity and proactively suggest opportunities where AI can add value across Deployment teams.
Skills and attributes for success:
- Strong project management skills.
- Strong organization, time management and prioritization skills.
- Strong communication and collaboration skills - working effectively with colleagues and stakeholders in different geographical locations, building strong relationships in a multicultural environment.
- Knowledge and hands-on experience of SuccessFactors and SAP WorkZone a great advantage.
- Knowledge of learning deployment processes and standards a great advantage.
- Advanced PowerBI and Excell skills with the ability to manipulate data from multiple data sources.
- Proactive and self-sufficient, with a proven ability to work independently, take ownership of projects and deliver high-quality outcomes consistently.
- Appropriate task allocation and delegation including strong supervision and review.
- Curiosity and being innovative in finding new ways of doing repetitive tasks.
- Ability to adapt and support change management.
- A growth mindset and appetite to leverage AI while demonstrating strong professional skepticism and ability to identify risks.
- Proactive and ‘can do’ mindset.
- Courage to take ownership, recommend and implement solutions.
- Effective questioning skills to explore needs and ability to influence.
- Strong people skills with a desire to inspire and develop less experienced team members.
To qualify for the role you must have:
- Demonstrable experience of one or more of the following areas: learning, deployment, project management, talent development, HR.
- Demonstrable experience of managing multiple projects in parallel in an organized and coordinated way.
- Demonstrable experience of managing virtual teams to deliver consistently exceptional results.
- Demonstrable experience of working in dynamic, fast-paced environments to deliver the required results.
Ideally, you’ll also have:
- Knowledge and strong understanding of diverse virtual platforms and digital communications.
- Knowledge of Learning & Development tools, technologies and platforms that can be leveraged in deployment.
- Creativity and out-of-the-box thinking in finding new, efficient ways of doing things.
- Ability to take a strategic view recognizing broad objectives while maintaining attention to detail.
- Flexibility to work with different team members and project teams across different time zones.
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