Senior Manager - Customer Onboarding & Implementation

Ready to lead the moment where customer promises become customer reality?

We’re looking for a bold, customer-obsessed leader to own and elevate Freight onboarding and implementation.

As Senior Manager – Customer Onboarding & Implementation, you’ll lead a specialist team responsible for delivering seamless, consistent, high-quality onboarding from deal won to live operations.

This is a high-profile leadership role where you’ll partner with Sales, Operations, IT, Finance and Shared Services to deliver well-governed implementations fast, smooth and built to last.

You’ll also take the lead on key strategic and brand-critical customer implementations, representing TGE in customer forums and executive-level conversations.

What You’ll Own

• Lead and develop a high-performing onboarding & implementation team

• Drive end-to-end governance and delivery of customer implementations

• Act as senior escalation point for complex onboarding challenges

• Lead strategic, high-profile customer implementations when it matters most

• Partner across Freight (and Parcels where required) to deliver seamless outcomes

• Improve speed-to-trade, customer satisfaction, and onboarding capability over time

What You’ll Bring

• Strong leadership experience in customer service / CX / onboarding environments

• Confidence engaging senior internal and external stakeholders

• A sharp commercial mindset balanced with customer advocacy

• Ability to drive structured delivery, governance and continuous improvement

• Experience in freight/logistics or complex operational environments (desirable)

Why This Role?

This is a rare opportunity to lead a critical customer moment, shape the Freight CX strategy, and make a visible impact on some of TGE’s most important customer relationships.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.