MidFull TimeEN
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• Specific business area: Remote access is a mission-critical, colleague-facing platform enabling secure and productive work from anywhere.
• Impact of the role: This role leads engineering delivery and operational excellence across Remote Access capabilities, with a strong working knowledge of Citrix virtual apps/desktops and Zscaler zero-trust access patterns
• Leadership accountabilities (behaviours)
o Change agent who leads with clarity and optimism and can move teams through ambiguity.
o Solution-focused achiever who turns problems into measurable outcomes
o Collaborative partner across product, security, networks, operations, and suppliers.
o Inclusive people leader: performance management, talent development, and building psychologically safe teams.
• Engineering leadership & delivery
o Lead engineering teams critical to organisational performance, ensuring high-quality outcomes delivered predictably to time/budget.
o Coach, mentor, and develop engineers; build capability for current priorities and future platform evolution.
o Drive adoption of modern engineering practices, tooling, and methods that progressively advance service capabilities.
o Own and communicate an ambitious technical roadmap for Remote Access services that maps to business needs and constraints.
• Remote Access platform ownership
o Provide day-to-day engineering leadership for Remote Access platforms, operating as a hands-on technical leader where needed, and ensuring excellent cross-team collaboration.
o Translate the agreed access architecture into actionable engineering backlogs, runbooks, and measurable outcomes (e.g., experience, stability, adoption, compliance).
o Work with security and governance stakeholders to ensure Remote Access services remain secure-by-design and compliant with organisational standards.
o Citrix focus areas
o Service engineering oversight for Citrix-based desktop/apps delivery, including resilience, performance, and lifecycle hygiene (patching/upgrades/compatibility).
o Improve platform stability and experience outcomes (e.g., measurable logon performance and defect/bug burn-down as part of engineering engagement).
o Zscaler focus areas (examples of scope):
o Support the progression of zero-trust access patterns through Zscaler capabilities (e.g., private access and internet access patterns), ensuring smooth transitions for user cohorts and apps
• Operational excellence (SRE mindset)
o Ensure team standards of engineering and operational excellence are upheld; implement metrics and processes for regular assessment and improvement.
o Build services that are secure, reliable, diagnosable, actively monitored, and reusable, with robust automation to support continuous delivery and developer productivity.
• Stakeholder management & service partnership
o Engage stakeholders regularly to understand requirements and translate them into outcomes-focused delivery plans (delivered in sprints / iterative delivery
o Operate as an SME in Remote Access engineering, contributing to group-level discussions and balancing short-term impact with long-term transformation
• Core engineering management & delivery
• Proven experience leading software/platform engineering teams using Agile delivery and modern SDLC practices.
• Strong operational discipline: metrics-driven improvement, release quality oversight, and reliable service ownership.
• Comfortable with engineering tooling and ways of working (e.g., JIRA/Confluence-style tracking and documentation).
• Creative problem solver with professionalism under pressure
• Remote Access domain knowledge (must-have for this role)
• Working knowledge of Citrix remote access / app & desktop delivery patterns and the operational realities of stability, performance, and lifecycle management.
• Working knowledge of Zscaler in a zero-trust access model, including how access pathways differ for web apps vs desktop apps.
• Experience improving service reliability through monitoring, automation, and measurable SLO/SLI-style thinking (SRE practices).
• Experience partnering with security/governance teams on secure access controls and compliance requirements.
• Exposure to identity/access modernisation challenges that impact remote access delivery.
• Familiarity with ITSM concepts and tooling (basic ServiceNow/CMDB/ITSM awareness is beneficial)
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
