BCM One is looking for a Service Delivery Administrator to join our Pure IP Service Delivery team. This role supports the delivery of voice and telecom services for business customers by handling the administrative aspects of service orders, with a strong emphasis on number porting and VoIP services. You will help ensure customer services are provisioned accurately, efficiently, and on schedule.
In this role, you will work closely with Service Delivery Engineers, other administrators, project teams, vendors, and customers. Your responsibilities include managing regional tickets and orders, monitoring queues, and communicating updates throughout the delivery process. Strong attention to detail, organization, and clear communication are critical for success.
This role is a strong fit for someone with experience in a voice or telecom service delivery environment, including hands-on number porting experience, who is looking to continue developing their skills within a collaborative and supportive team. The ideal candidate is proactive, detail-oriented, customer-focused, and comfortable working independently.
Work Locations:
This role is hybrid within the UK. For the right candidate, we are open to considering reduced or monthly office visits. Some in-office attendance will be required during the training period. This position must live and be authorized to work in the United Kingdom; it is not eligible for relocation or sponsorship.
Hours:
Core hours are typically 9:00 am to 5:30 pm UK time.
Travel:
Approximately 5% or less.
What You Will Do:
What You Will Need:
Who We Are:
BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.
Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.
When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.
Why BCM One:
We are committed to creating an environment that fosters accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.
We Are a Team
Hard Work is Recognized
Your Voice is Heard
How we take care of you:
BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.