People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
The Menzies Aviation Baggage Operations Manager needs to have knowledge of narrow and wide body aircraft, will be directly responsible for overseeing the Menzies Baggage Operation, T-Point Connection Operation, Inbound Baggage running, take accountability for safety, resource management in those areas, operation standards, policy implementation and client relations, as well as controlling and managing the operations budget targets.
What you will be doing
- Ensure the safe and secure operations, in accordance with the highest possible standards of health,
safety, security and all government statutory requirements.
- Monitor and progress in KPIs like MBR (missed baggage ration) indicators as well as inbound baggage
times to carousels.
- Work together with all department managers to ensure all baggage room areas are covered (including
BSO follow up).
- To lead and manage an operational team to deliver excellent and safe performance in the ramp and
interline service functions at a high-volume international airport.
- Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management.
- Ensures service delivery to customer airlines is according to the airline contracts, and within the agreed
budget level.
- Supervise lead agents; allocating bag room agents as needed.
- Manage staff of 60+ employees.
- Support Health & Safety Committee.
- Act as the station designated planner.
- Suggest, elaborate and document LSOPs when considered necessary.
- Ensures safety and security procedures are performed according to the Menzies Health & Safety
regulations, and according to international aviation standards.
- Monitors performance, taking action to correct any shortfalls.
- Liaises with airline station managers, airport operations staff, handling agents, customs, immigration,
and security officials, and other airport stakeholders.
- Provides reports as required, and service delivery measurements.
- Provides leadership to the operations team, developing their skills.
- Work shifts as required by the business.
- To report any significant deficiency in our products, materials, and documents.
- Has the duty to suggest any improvements to working practices especially those relating to safety and
Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for:
- Ground Handling experience at a high-volume international airport.
- Financial management skills awareness.
- Able to communicate effectively with senior level personnel.
- Conversant with international airline ramp handling procedures, international aviation safety and
security procedures, and Menzies ramp, safety, and security procedures.
- Able to work with a multinational workforce, and to adjust to the local conditions of the station.
- Excellent knowledge of ramp GSE.
- A working knowledge of the IATA Standard Ground Handling Agreement.
- Aptitude to develop the supervisory team, provide succession planning, and re-engineer business
processes as demanded by changes in the business.
- Able to support other stations as required and ensure own station responsibilities are covered when on
- Must be able to lift at least 70 pounds on a continuous basis.
- Must be able to pass a ten-year background check as required by US Customs.
- Must pass a drug test.
- Must have current driver’s license with no violations over the past 5 years.
Knowledge, Skills and Abilities
- Ability to learn quickly
- Ability to understand and carry out oral and written instructions and request clarification when
needed
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Benefits
- Salary $88,000
- Advancement Opportunities
- Health, Dental, Vision, 401K
- Voluntary Life and Short-Term Disability Insurance
- Paid Vacation
- Paid Training
- Uniform Provided
