Motor Claims Handler
Application Deadline: 29 May 2026
Department: Legal
Employment Type: Permanent - Full Time
Location: Bolton
Description
Working in our Non Delegated Authority (NDA) motor unit, the role of 'file handler' is to handle a caseload of small claims track litigated motor instructions on behalf of key insurer clients, from issue of proceedings through to Trial.
It will be necessary for the candidate to be able to demonstrate an ability to impress the client with the extent of their legal knowledge and provide clear unambiguous advice on the strategy for bringing a claim to its resolution. A clear view on both relevant case law and appropriate evidence will be necessary.
Whilst not essential, it would be preferable for candidates to have experience of handling indemnity disputed cases and counterclaims. This is an excellent opportunity for someone with RTA experience looking to begin in litigation and file handling. There will be development opportunities to move into fast track litigation and beyond.
Key Responsibilities
- Reviewing files, noting and abiding by Client Guidelines
- Knowledge of litigation, the CPR Rules and Court procedures
- Formulating initial and ongoing Strategy, efficiently and effectively, having in mind the appropriate fee structure
- Draft reports confirming Strategy and agreeing the most suitable approach with the client
- Draft legal documents and comply with Court orders/deadlines
- Throughout the lifetime of a case, being aware of the overall spend on a claim, whether fixed fee or hourly rate
- Undertaking negotiations with Third Party Solicitors
- Liaising with Insured and Insurers and Brokers where necessary
- Ensuring ‘actions’ are carried out as per Action Lists in Case Management System
- Undertaking Court Hearings
- Ensuring relevant tasks are delegated to the paralegals
- Accurately processing bills in accordance with Client Guidelines
- Ensuring files are kept within ISO 9001 guidelines
- To ensure compliance with the SRA Standards & Regulation
- Adhere to the Keoghs Values
This is a full time permanent role working 35 hours per week Monday to Friday. We operate a hybrid working model and you'll be asked to attend the office one day per week, remainder working from home.
Skills, Knowledge & Expertise
- Sound and practical experience of handling Small Claims Track RTA litigated files is essential, with evidence of managing own case load and reporting skills
- Drafting of legal documents, including defences, applications, witness statements, Part 18 Questions
- Liaising with and drafting instructions to Counsel
- Experience of managing fixed fees whilst delivering quality
- Good telephone negotiation skills
- Excellent listening and verbal communication skills
- Good IT skills including Word, Outlook, and experience of a Case Management System, and preference for working paperless but not essential
- Ability to:
- Work as part of a Team
- Use own initiative
- Plan and prioritise workloads, and effectively use delegation
- Remain clam under pressure
- Recognise when sensitivity and tact are required
- Identify key facts/issues and make early investigations and decisions to bring a case to a conclusion
Job Benefits
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation
