Great people. Greater business impact.
About CAI
CAI Software builds digital work execution platforms and software solutions that help manufacturing businesses operate with greater clarity and control. Our people bring structure to complexity by replacing fragmented, paper-based processes with connected digital workflows that improve visibility, compliance, and decision-making in real industrial environments. With 45+ years of experience and a presence across 10+ countries, CAI combines deep industry understanding with practical technology. Our team consists of ~800 employees worldwide who work across 15 core industries and support 5,000+ customers, guided by sound judgment, long-term thinking, and outcomes that endure.
CAI Business Units and the Markets We Serve
CAI Software is organized into three business units - Graphic Communications, Process Manufacturing, and Discrete Manufacturing – aligned to the markets we serve. This structure allows our teams to stay close to customer needs while operating with the scale and support of a global software company.
This role is part of our Discrete Manufacturing business unit, which delivers software solutions for manufacturers that produce components and assemblies that become part of larger products. Serving small through enterprise manufacturers in industries such as aerospace, automotive, industrial equipment, and engineered products, Discrete Manufacturing focuses on modern execution—connecting planning, production, traceability, and automation to help manufacturers run more resilient, efficient, and predictable operations.
CAI India
CAI India is a strategic investment in the company’s future. Our Bangalore Center of Excellence is a place of ownership, expertise, and accountability. Teams in India work on global products end to end, contribute to key decisions, and influence how CAI evolves as a business. This is not a support-led model, but rather a center designed to lead through knowledge, responsibility, and trust.
About the Role
We are hiring Support Consultants to join the CAI Discrete COE Support team, providing L2 support for CAI's ERP product portfolio — PMR (Precious Metals Refining, a BC-native ERP), xTuple, and CAI's upcoming DataVue vertical ERP editions built on Microsoft Business Central. MS Business Central expertise is strongly preferred, as CAI's ERP strategy is anchored to the Microsoft ecosystem and BC-native product development. This is a career-building opportunity to support the portfolio CAI is investing in most heavily.
What You'll Do
What We're Looking For
Role Parameters
Why This Role Matters
This is not a back-office support role. The Bangalore COE is a strategic pillar of how CAI scales its Discrete Manufacturing business over the next three years. You will work directly alongside senior U.S.-based consultants, learn the depth of CAI's domain IP, and build expertise that compounds as the platform grows.
Why Join Us
You’ll have the opportunity to drive some of the most critical transformation initiatives in our company’s history. This is a highly visible role working directly with senior leadership to shape the future operating model of CAI. You’ll bring clarity, discipline, and execution focus to complex cross-functional programs while gaining exposure across every function of the business.