Courier Operations Specialist (They/She/He)

Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

YOUR MISSION

We are looking for a professional ready to make an impact in a fast paced environment where quick execution and out of the box solutions truly make the difference. The Courier Operations Specialist is a pivotal role at the core of Glovo’s operations, responsible for designing the strategy and framework of Glovo’s logistics partner network in both the short and long term, enhancing efficiency, and ensuring the success of the operations team.

THE JOURNEY

• Design and optimize the Third-Party Logistics (3PL) framework, defining the right next steps for each partner.
  Support the Legal and Operations teams through diligent and meticulous management of 3PL and rider documentation, ensuring full compliance with labor regulations.

• Develop processes and long-term projects to improve the efficiency of the 3PL setup, reporting directly to the Courier Operations Lead and the country leadership team.

• Identify industry trends and act proactively to outperform competitors, with a focus on rider experience.

• Collaborate with the Operations team to guarantee the best possible user experience and position Glovo as the favorite delivery app for both riders and customers in Serbia.

• Oversee daily relationships with 3PL partners, managing their requests and ensuring an optimal rider supply.

Qualifications

WHAT YOU WILL BRING TO THE RIDE

• University degree in Economics, Engineering, Mathematics or related fields (a plus).

• Previous experience in a fast paced and demanding environment (e.g. consulting, tech industry).

• Experience in the delivery or on-demand industry is considered a plus.

• Proficiency with Google Suite (or Microsoft Office).

• Based in Belgrade, Novi Sad or Nis.

• Fluency in Serbian and English.

• Strong analytical skills with a results oriented, autonomous, and efficient mindset.

• Ability to challenge and debate issues of importance to the organization.

• Capacity to approach situations from different perspectives and propose creative solutions

• Persuasive communicator, with attention to detail and evidence based reasoning.

• Collaborative and adaptable, with a strong commitment to getting the job done.

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our must don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak. 

• 🍔 Monthly Glovo meal benefit to satisfy your cravings! 

• 🏊 Company sponsored Fitpass to keep you energized.

•  🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.

•  👪 Enhanced paternity leave. 

• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being
  
  
  Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations, and all other unique characteristics that make you, YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

  Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

  So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!