SeniorFull TimeENAsia/Pacific
Petsfolio is dedicated to enriching the lives of pets and their owners by providing premium pet care services and a community of trusted pet experts. Founded on a passion for animals and a commitment to high-quality care, Petsfolio ensures that pet parents have access to reliable, compassionate, and skilled professionals to care for their pets' unique needs.
Role Summary
Own and drive cross-functional execution across Operations, Sales, Marketing, Recruitment, QA, and Development to ensure app performance, service quality, customer satisfaction, and revenue growth.
Key Responsibilities
Coordinate with Dev & QA for app quality, updates, and issue resolution
Align Marketing for lead generation and campaign effectiveness
Support Sales for lead follow-ups, conversions, and revenue targets
Drive recruitment and onboarding of service providers and staff
Monitor vendor performance, ratings, and service standards
Handle customer escalations and improve repeat engagement
Implement AI/automation for better productivity and reporting
Create SOPs, track KPIs, and submit weekly performance reports
Goal
Ensure smooth operations, strong team alignment, high customer satisfaction, and consistent business growth.
Skills Required
Strong coordination, leadership, and problem-solving
Ability to manage multiple teams
Understanding of app-based operations
Growth-focused, execution-driven, adaptable mindset
