Senior Client Service Specialist

Company Description

At QIMA, we're on a mission to help our clients make products consumers can trust.

Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform.

Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of?

Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.

Our operations department’s purpose is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality

Job Description

Senior Client Service Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to customer service managers in Germany and work with local operations laboratory manager 

Key Responsibilities include:

• Prepare testing sample quotations
• Maintain testing submission data in system.
• Create test project summaries and upload them to client platform
• Test report dispatch (e.g review, update)
• Verify documentation to proceed orders (e.g. quotations, invoices, reports, and declarations etc).
• Coordinate laboratory method requests, document the process, and update approved methods.

Qualifications

• Degree in science major in food chemistry is a plus
• 4 -5  years of relevant experience in commercials laboratory industry (e.g. food contact materials/ toys/E&E products)
• Strong customer communication skills
• Ability to handle complex regulatory and technical topics
• Structured, solution‑oriented, reliable team player
• Good command of English, both spoken and written