Company Overview:
At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.
SUMMARY: Manages Credit and Collection functions to ensure compliance with the financial goals of the company.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. To perform this job successfully, the Collections Supervisor may be expected to perform some or all of the duties listed.
- Appoints, leads, evaluates, and manages Collection department staff.
- Provide mentorship (that includes providing leadership staff with a structured set of accountabilities) to Team Leaders, Specialists, and seniors in the Collection department.
- Plans and coordinates special projects.
- Maintains and ensures continuous quality improvement by performing quality control checks of complete work to ensure accuracy and uniform application of prescribed procedures.
- Delegates and assigns responsibilities and establishes performance expectations for members of the staff according to special assignments, department objectives and/or capabilities.
- Performs staff counseling and corrective action.
- Recognizes employee performance and the timely submission of VCP results for Employee pay out.
- Maintains harmony among workers and resolves grievances.
- Solves problems related to Collection issues.
- Assess department and staff need for training and conducts training and meetings as appropriate.
- Establishes culture, sets departmental tone and motivates employees.
- Acts as a liaison between the department and other areas of the organization.
- Ensures compliance with all aspects of the Corporate Governance.
SUPERVISORY RESPONSIBILITIES
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include recommendation and/or approval regarding hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; approval of absences and/or overtime, terminations, pay changes and
job changes. Decisions in this role are made within company policy and procedure guidelines.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge
- Must possess knowledge of financial valuation concepts.
- Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet; and must have an advanced knowledge of Microsoft Excel and Microsoft Access.
- Knowledge of Company policies, procedures, guidelines, and practices preferred.
Skills
- Must be innovative, proactive, flexible, and responsive to assigned tasks.
- Must be committed to personal and organizational growth.
- Excellent time management, planning and forward-thinking skills.
- Excellent communication and listening skills.
- Excellent teambuilding, customer service, and interpersonal skills.
- Skill in using discretion in dealing with matters and materials of a confidential nature.
- Must possess good decision making skills, be very organized and detail oriented.
Abilities
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to calculate figures and amounts such as discounts, interest, commissions, and proportions.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English.
PHYSICAL DEMANDS
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
WORK ENVIRONMENT
- Normal office environment.
- The noise level in the work environment is usually moderate.
MINIMUM QUALIFICATIONS
- High School Diploma or General Education Degree (GED) and two years customer service experience in an automated inbound customer service call center environment.
- Bachelor’s Degree in Business Administration, Accounting, or related field; or five years of proven leadership or management experience in Collection operation; or equivalent combination of education and experience preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
