Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.
Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.
Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team.
***This role is open to candidates currently residing in Poland***
We are seeking a Customer Data and Process Analyst to support the success and renewal of a large portfolio of small-to-mid-size customers (“long tail”) within our SaaS platform.
This role is designed for high efficiency, operational excellence, and fast impact through data-driven prioritization, structured workflows, and standardized processes, rather than high-touch account management. While the main focus of this role will be long tail customers, there will be a significant element of maintaining high-quality customer data and operational accuracy across the broader portfolio.
The ideal candidate is detail-oriented, analytical, and highly coachable, with an interest in working with data, systems, and dashboards in a SaaS environment.HOW WE’LL BE WINNING TOGETHER DAY TO DAY
Customer Portfolio Operations (Scaled)
Manage a high-volume portfolio of long-tail customers across DACH and Europe
Deliver success primarily through one-to-many and digital channels (webinars, in-app messaging, campaigns, knowledge base, community)
Prioritize actions using health scores, usage data, and system-driven signals
Support structured renewal processes for long-tail accounts
Identify churn risks early using data signals and usage trends, and execute predefined mitigation actions
Collaborate with Sales and Account Management on commercial actions when needed
Design and support scalable training formats (group sessions, tutorials, playbooks)
Maintain and improve self-service and knowledge resources
Enable customers to independently operate the platform
Analyze product usage, engagement signals, and support trends to identify patterns
Monitor dashboards and customer data to flag risks, gaps, or opportunities at scale
Contribute insights to improve health scoring, segmentation, and reporting
Review customer contracts, order forms, and amendments to ensure all products, data domains, recipients, and entitlements are correctly reflected in internal systems
Validate that customer licenses, usage rights, and service entitlements are accurately provisioned and aligned with contractual agreements
Maintain high data quality standards in Salesforce, including:
Account and opportunity hygiene
Correct product, SKU, and entitlement mapping
Accurate renewal dates, ACV, and contract term
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.
Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
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