Job Summary
The Senior Resort Manager is responsible for overseeing the daily operations and long-term profitability of the resort. This leadership role serves as the primary point of contact for guests and residents, ensuring exceptional service and satisfaction. Key responsibilities include managing administrative functions, budgeting, marketing initiatives, and property maintenance. The Senior Resort Manager also leads leasing and sales efforts for new and pre-owned homes, while fostering a positive community environment through effective resident and guest relations.
Job Duties
- Ensures guests and residents receive the highest levels of service consistent with Sun's customer service philosophy (Essential)
- Handles resident and guest complaints in a timely and professional manner while communicating through a variety of means (Essential)
- Manages the rent collection process, including collecting, posting, and depositing income from leasing of rental sites. Ensures bad debt is submitted to collections (Essential)
- Handles delinquencies and approves eviction proceedings while adhering to Sun's policies (Essential)
- Coordinates the timely distribution of rental increase and lease renewal notices (Essential)
- Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
- Reviews residency applications and approves or denies residency
- Ensures compliance of policies designed to increase team member safety
- Enforces resort rules and regulations
- Ensures compliance with federal, state, and local agencies that regulate fair housing laws and resort operations
- Ensures that overall resort appearance is well maintained and groomed to Sun's curb appeal standards
- Monitors, codes, and approves all invoices for operating expenses and sales related costs
- Consults with Regional Vice President (RVP) to determine the best course of action in the event a question or situation does not have an established guideline
- Oversees and accounts for balancing of RV income nightly
- Inspects and recommends purchase and renovation of used/repossessed homes
- Markets models, pre-owned, and brokered homes for sale in the resort
- Identifies and prepares sites for Sun Homes models
- Assists RVP with developing a marketing strategy and maintaining effective advertising to attract prospective guests
- Assists RVP with preparation of annual operating budget
- Reviews monthly property accounting reports
- Selects, supervises, and reviews contractual services with RVP's direction
- Submits workers' compensation accident and incident reports on a timely basis
- Maintains petty cash and activity accounts
- Signs off on bank deposits and forwards report to Main Office
- Prepares documents to list and sell homes
- Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
- Provides accurate data to assist in capital expenditure and expansion budget needs
- Prepares monthly analysis and explanation of profit & loss (P&L) variances
Requirements
- High School Diploma or GED (Required)
- 6 months in Previous sales and leasing experience (Preferred)
- 6 months in Property management/resort experience, including 2 years of supervisory experience (Required)
- General knowledge of property maintenance
- Solid negotiation skills
- Ability to thrive in a fast-paced environment
- Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
- Basic computer proficiency, including email, the internet, and Microsoft Office Suite
- Flexibility to respond to resort needs during non-business hours
- Ability to live on-site within the resort (housing provided), if applicable
- Must have a valid driver's license
REWARDING BENEFITS
At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental Plan
- Vision Plan
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life and Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Paid Parental Leave
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
