Full TimeENEurope
Here in Developer Services, we’re committed to providing outstanding service to our customers. That’s why we’re proud to be recognised as a leading service provider in our field. But we’re not content to rest on our laurels. Our ambition is to be market-leading in everything we do, by being easy to deal with, offering value for money, and creating an awesome place to work. To achieve this, we need great people who are passionate about playing their part in our journey. If you’re looking for a career that’s both challenging and rewarding, we’d love to talk to you. Do you want to be part of something special?
There's a fantastic chance to join our Developer Services team based at our Head Office site in Coventry on a 12 month contract. Discover why we’ve been leaders nationwide for DMEX (Developer Services customer experience measure). This success isn't by chance; it's due to our team's dedication to doing the right thing by our customers and delivering excellent customer service, you could join us!
If you’re someone with excellent customer call handling skills and good IT skills (use of SAP would be great) and looking for a new challenge in a market leading environment then we can provide the training to learn about the wonderful world of Developer Services (new water/waste connections). If you’ve got an eye for detail and are able to offer unwavering excellent customer service while working under pressure then this role would be ideal for you.
Severn Trent offers excellent opportunities for development and you will have regular 121’s which include talking about your future career aspirations.
Typical working hours are Monday-Thursday 8am-4pm / 8.30am-4.30pm and Fridays 8am-3.30pm. Onsite canteen and Costa open throughout the day.
EVERYTHING YOU NEED TO KNOW
As part of a team of 8 you’ll be the first point of contact for all New Connections customers, taking calls, replying to emails, speaking to customers on webchat, seeking advice from our technical teams, we even get some postal applications to process. You’ll provide advice and guidance for customers wishing to make an application by directing them to the relevant application form (or you might complete it with them) and explaining the new connections process, with the aim of resolving any queries as quickly and hassle free for the customer as possible.
Once an application has been made you’ll log it on our system (including using SAP, GISST, Excel) ensuring 100% accuracy to prevent any failures to our work, and keeping our records up-to-date. You’ll liaise with other teams including our technical and operational teams and Finance to make sure we’re aligned on the advice being given and offering consistency of excellent customer service, so strong stakeholder management skills are a must.
Your days will be varied as you pick up these different tasks between you. It’s crucial to our customers journey with us that we get things right 1st time so we work together as a team to achieve this, you’ll have plenty of support to do this!
We’re always looking for new ways to improve our service and processes so a curious mind and willingness to try new things are really important.
WHAT YOU’LL BRING TO THE ROLE
We’re looking for enthusiasm to learn and passion to offer excellent service to our customers. We’d like to see a proven track record in a customer service environment as well as experience working with accuracy under time pressure. If you’ve got that and you’re comfortable using I.T systems then apply now!
The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:
WHATS NEXT?
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails.
And if this has sparked your curiosity, and you're wanting to find out even more, search #LifeAtSevernTrent on social media.
