Job Purpose
Job Purpose
As an Associate Project Manager, you get the chance to coordinate translation of the projects for our clients. You will be communicating and collaborating with everyone involved in the localization process. Interacting with vendors, distributing tasks, resolving problems, creating reports—this would be your job. On top of that, you will use your IT knowledge, learn more about localization technologies, and expand your project management skills.
About Transform
At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.
Job Overview
Key Responsibilities
Client Service Role
- Collaborates with the team with regards to client requirements, needs and requests such as asset management, reporting and meetings.
- Acts as a backup client contact when team members are absent.
- Contributes to presentations educating clients about specific projects, project types or about RWS Regulated Industries in general.
- Participates in the client post-mortem process.
- Supports client relationship and provides regular status reports on projects.
- Maintains positive client perceptions.
- Ensures client satisfaction by proactively seeking and offering solutions.
- Addresses day-to-day client queries and concerns with guidance from immediate supervisor. Escalates client issues related to more complex or general account items to immediate supervisor.
- Responds to client requests in a timely manner.
Project Management responsibilities
- Identifies, communicates, and manages production risks as appropriate to eliminate potential pitfalls or obstacles.
- Engages in quotation preparation.
- Launches and coordinates standard projects which includes functions such as negotiating budgets, scheduling, resource allocation and work assignments.
- Performs administrative duties which include project closures, Translation Memory updates and folder structure maintenance.
- Produces reports and develops internal post-mortems to help improve processes and reduce risk.
- Ensures strict adherence to deadlines, budgets, and the completion of high-quality deliverables.
- Follows up on purchase orders, approves invoices and escalates payment issues where necessary.
- Assists in or leads the creation of custom workflows and project instructions.
- Approves Project Plans (including vendor purchase orders) for specified accounts prior to project launch.
- Collaborates with cross-functional teams on CAPAs.
- Participates in periodic review of projects with senior production team members to ensure quality and consistency.
Skills & Experience
- Ability to provide appropriate guidance to junior employees when needed.
- Ability to communicate effectively through changes in procedures, clients’ requirements, and other production processing issues.
- Strong organizational skills in a fast-paced, deadline-driven environment.
- Ability to prioritize and coordinate competing work demands and maintain composure under pressure.
- Fluent communication skills of written and verbal English.
- Ability to report work orally and in writing as required.
- Ability to understand, apply and use personal computers and software applications.
- A team player who can collaborate effectively with a diverse group of individuals.
- Ability to establish and maintain cooperative working relationships.
- Ability to exercise discretion and independent judgment in relation to performance of work responsibilities, working with supervision.
- Ability to maintain confidentiality of information regarding company financial and other information.
- Ability to resolve customer service and production issues in a professional and efficient manner.
- Quality focus and detail oriented.
- At least a basic knowledge of HTML/XML.
- Knowledge of Windows and Microsoft Office; advanced knowledge of Excel is a plus.
- Attention to detail, because just a single mistake can change the outcome of our work.
- Team spirit—you will be part of a team that helps each other.
- Previous relevant work experience and knowledge of localization are a big advantage.
Life at RWS
Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.
Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.
In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.
RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
RWS Values
Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.
Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.
