Position Summary:
We are seeking a dedicated and detail-oriented Patient Services Representative II - Front Desk to provide exceptional service across multiple healthcare facilities. This role is critical in ensuring seamless patient registration, appointment scheduling, and the accurate triaging of clinical calls. As a key member of our team, you will play an essential role in maintaining operational efficiency and upholding the highest standards of patient care.
Essential Functions:
To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:
- Act as the initial point of contact for patients, fostering a professional, welcoming, and courteous environment. Manage registration processes with accuracy, coordinating appointments to optimize clinic workflows.
- Efficiently triage and route clinical calls to the appropriate healthcare professionals, ensuring timely and precise responses to patient inquiries.
- Assist patients with completing required forms, providing clear instructions, and resolving questions to facilitate accurate and efficient processing.
- Ensure the reception area and lobby are clean, organized, and reflective of the organization’s commitment to professionalism.
- Address patient concerns promptly, escalating complex issues to appropriate departments for swift and effective resolution.
- Consistently meet or exceed productivity standards while maintaining a comprehensive understanding of billing practices and the range of medical services offered.
- Accurately input and manage referral data within the system. Oversee the filing, retrieval, and organization of medical records and patient charts to ensure timely access.
- Demonstrate dependable attendance and punctuality to support the consistent delivery of patient care.
- Perform other duties as assigned by the supervisor to enhance the effectiveness and efficiency of healthcare operations.
Knowledge, Skills, & Abilities:
- High school diploma or equivalent required.
- 1-3 years of experience in customer service, ideally within a call center, healthcare, or retail setting.
- Proficient in requesting and processing patient payments at the time of service.
- Skilled in navigating multiple computer systems simultaneously.
- Advanced proficiency in Microsoft Office Suite.
This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.
Physical and Mental Demands:
The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:
- Physical Requirements:
- Occasionally required to stand, walk, and sit for extended periods.
- Use hands to handle objects, tools, or controls; reach with hands and arms.
- Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
- Occasionally lift, push, pull, or move up to 20 pounds.
- Vision Requirements:
- Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Note:
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.
