Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions. The Utility Consultant plays a key role in implementing and configuring Entrata's utility solutions post-sale. This position ensures a seamless client onboarding experience by aligning software configurations with customer business needs and offering expert consultation throughout the implementation process. The role requires strong problem-solving capabilities, excellent communication skills, and collaboration with internal teams to uphold service quality, regulatory compliance, and operational efficiency.
Responsibilities will include:
Lead post-sale consulting engagements to guide clients through onboarding and configuration of Entrata’s utility products.
Configure software based on client workflows to ensure accurate billing and compliance with regulatory requirements.
Maintain subject matter expertise through platform certification and continuous learning.
Troubleshoot implementation challenges, document findings, and escalate complex issues as needed.
Collaborate cross-functionally with internal teams including Operations and Fulfillment to ensure seamless project handoff.
Support development of Standard Operating Procedures (SOPs) and participate in process improvement initiatives.
Maintain high levels of client satisfaction through clear communication and responsive support.
Communicate regulatory updates and support client compliance adjustments.
Configure and test software systems based on client specifications.
Communicate with clients and internal stakeholders to understand requirements and provide solutions.
Manage multiple implementation tasks concurrently while meeting established timelines.
Maintain accurate documentation of configurations, communications, and issues.
Minimum Qualifications:
Bachelor’s degree or equivalent work experience.
Minimum of 2 years of experience in software implementation, utility billing, or a related field.
Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
Proficient in Google Suite and capable of learning new platforms quickly.
Excellent verbal and written communication skills.
Maintain professional interaction with internal and external stakeholders.
Ability to work in a fast-paced and high-stress environment.
Strong problem-solving skills with the ability to adapt existing solutions to unique client needs.
Demonstrated ability to work independently and as part of a collaborative team.
Preferred Qualifications:
Experience in a client-facing or consultative role preferred.
Familiarity with the multifamily housing industry and utility regulations is a plus.
Benefits:Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance. Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families. HSA/FSA options and employer-paid disability benefits provided for eligible employees. Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security. Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs. Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community. Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits. Bi-annual swag drops for employees Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law. It’s a great place to work! Will you join us?
