Senior Benefits Analyst

Lumos Fiber is seeking a highly analytical and employee-focused Senior Benefits Analyst to help shape and support the benefits experience for our growing workforce. In this role, you will play a key part in administering and enhancing employee benefits programs while partnering across HR, payroll, vendors, and leadership to ensure our offerings remain competitive, compliant, and aligned with the needs of our employees.

This is an exciting opportunity for a benefits professional who thrives in a fast-paced, high-growth environment and enjoys combining strategic thinking with hands-on execution. The ideal candidate brings strong analytical capabilities, deep knowledge of benefits administration and compliance, and a passion for creating a positive employee experience through thoughtful programs, process improvements, and data-driven decision making.

Company Summary

Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before.

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives.

Essential Functions

Benefits Administration & Employee Support

• Administer and support employee benefit programs including medical, dental, vision, life insurance, disability, 401(k), FSA/HSA, wellness, and leave programs.
• Serve as the primary point of contact for employee benefit questions and provide timely resolution for complex benefits-related issues.
• Support employees regarding eligibility, enrollments, claims issues, leave questions, retirement plan inquiries, benefits changes, and escalations.
• Partner with HR leadership and external vendors to manage open enrollment, employee communications, plan renewals, and ongoing program administration.
• Create clear and engaging benefits communications and educational materials to support employee understanding and engagement.

Compliance, Analysis & Operations

• Monitor and ensure compliance with ERISA, ACA, COBRA, HIPAA, FMLA, and other applicable federal and state regulations.
• Conduct audits and reconcile benefits billing, enrollment data, and carrier invoices to ensure accuracy across HRIS, payroll, and vendor systems.
• Manage and process all benefits-related invoices including carrier billing reconciliation, invoice audits, payment coordination, enrollment verification, and discrepancy resolution.
• Analyze benefits utilization, financial trends, and market data to support strategic recommendations and continuous program improvement.
• Evaluate current benefits offerings and recommend enhancements based on employee feedback, market trends, competitive benchmarking, and cost analysis.
• Create reports, dashboards, and presentations to support leadership decision-making and benefits strategy discussions.
• Support HRIS and payroll integrations related to benefits administration and identify opportunities for process improvement and automation.

Knowledge, Skills, and Abilities Required                                                                                                              

• Strong understanding of employee benefits administration, compliance requirements, and industry best practices.
• Advanced proficiency in Microsoft Excel and strong analytical and data interpretation skills.
• Experience working with HRIS platforms, benefits administration systems, and payroll integrations.
• Ability to analyze complex data and translate insights into actionable recommendations.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills with a strong customer service mindset.
• Ability to build collaborative relationships with employees, vendors, and cross-functional business partners.
• Strong attention to detail and commitment to accuracy in benefits administration and reporting.

Other Experience & Requirements

• 5+ years of progressive experience in benefits administration, benefits analysis, or related HR functions.
• Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field preferred.
• Experience supporting employee benefits programs in a high-growth or fast-paced environment preferred.
• Working knowledge of federal and state benefits regulations and compliance requirements.
• Experience in the fiber, telecom, or technology industry preferred.

Physical Requirements

• Frequently operates a computer, keyboard, and other standard office equipment.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.
• Primarily remote work with occasional travel to a Lumos office or offsite meetings as needed.
• Must be able to sit or remain in a stationary position for extended periods.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

Applicant Eligibility Notice:
Applicants must be at least eighteen (18) years of age at the time of application.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.