Deputy is a global SaaS workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.
At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.
We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working.
If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!
The Role:
A senior IC position with two intersecting mandates:
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Own US product for our enterprise customers — the strategy, roadmap, and delivery for the surfaces our largest US operators rely on, from compliance and pay rules to the workflows that keep multi-location, multi-thousand-headcount businesses running.
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Be the senior US product voice — the person every PM at Deputy turns to when a decision has US-specific implications (compliance, customer behaviour, market expectations, operational realities).
You'll translate US market and enterprise signals into a roadmap engineering and design can execute, champion the customer in every room, and raise the craft bar across the PM team.
Responsibilities
- Own the end-to-end strategy and roadmap for US enterprise product priorities.
- Lead product ownership of strategic US enterprise programs — the initiatives that set new patterns for how Deputy delivers for our largest customers.
- Embed across squads as the senior US product partner — close enough to give meaningful input, senior enough that it carries weight.
- Convert regulatory changes, customer feedback, competitive moves, and partner dynamics into clear product implications, routed to the right squads at the right time.
- Partner with Sales, CS, and Solutions as the definitive internal voice on what we can do today, should commit to, and belongs on the roadmap — especially for enterprise deals and renewals.
- Own product integrity for the US enterprise surface — when something doesn't behave the way an enterprise customer expects, you find the root cause and decide the fix.
Success in this role:
- 90 days: Fully ramped. Working relationships with every squad's PM. Named internal contact for US enterprise and market questions.
- 6 months: Shipped meaningful improvements for US enterprise customers. Influenced product decisions across multiple squads. Strategic enterprise programs tracking on time and on budget.
- 12 months: A funded US enterprise product roadmap through the next fiscal year. Recognised across the org as the cross-functional decision-maker on US product questions and as someone who's lifted the PMs around you.
Skills & Experience
7+ years in B2B SaaS, with a track record of broad horizontal scope across a product portfolio, plus:
- Deep US market fluency for shift-based businesses — regulatory landscape, operator persona, payroll/scheduling/T&A realities for hourly workforces.
- Enterprise product experience at scale — multi-location, multi-thousand-headcount customers, complex configuration, and the operational complexity that comes with them.
- Genuine technical depth — can read API docs, sketch a data flow, reason about idempotency and reconciliation, and debug a customer-reported discrepancy without an engineer riding shotgun.
- Cross-PM credibility — the judgement and presence to influence decisions inside other squads.
- Enterprise-facing experience — running customer calls with execs, navigating procurement and security review, and protecting product quality through complex commitments.
- Excellent writing — reducing multi-system problems into something a sales rep, CSM, or prospect CFO can act on.
- Production AI/ML experience — ideally OCR ingestion, classification, and human-in-the-loop review.
- Leadership without authority — mentoring PMs and raising the craft standard around you.
Strongly preferred: WFM, HCM, payroll, or HR fintech background; experience selling into and supporting enterprise customers; comfort working async — our product/eng centre of gravity is in Sydney.
Nice to have: Restaurant, retail, healthcare, or staffing experience; prior role as embedded regional product voice in a globally distributed org.
Employee Perks
- Enjoy a flexible work policy (with a work-from-home stipend to set you up for success at home!)
- Own a piece of Deputy through our Employee Share Ownership Plan (ESOP)
- Take paid parental leave to support you and your family
- We’ll match your 401k contributions to help you save for the future
- Access mental health support with Spring Health
- Get comprehensive health benefits
- Use our commuter reimbursement program
- Take additional leave days — including 20 PTO days, study assistance, celebration days and volunteering
- Join our global working groups; focused on collaboration, belonging and connection
Learn more about our Design, Engineering & Product teams here
Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
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