Associate, Global Brand Operations

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

The Opportunity: 

The Associate, Global Brand Operations will support the development and implementation of scalable processes, tools, and training programs across Mattel’s Global Brand organization. Reporting to the Director of Global Brand Operations, this role will flex across global brand ops supporting the Brand, Toy and Commercial Ops leaders with standardization and training.  

This position plays a critical role in embedding consistent ways of working into daily practice—ensuring workflows are documented, templates are maintained, tools are adopted, and teams are equipped with the knowledge and clarity needed to execute with excellence. 

The ideal candidate is highly organized, detail-oriented, systems-minded, and energized by creating clarity from complexity. 

What Your Impact Will Be: 

Process & Documentation Support 

• Assist in the development and documentation of standard operating procedures (SOPs) across Global Brand functions. 

• Maintain and update workflow documentation to ensure alignment with evolving organizational needs. 

• Support governance frameworks, role clarity materials, and decision-making models. 

• Help identify process gaps and opportunities for optimization. 

Tools & Template Management 

• Build, organize, and maintain standardized templates, toolkits, and playbooks. 

• Ensure brand planning, campaign development, creative briefing, and partnership workflows are supported by clear and accessible tools. 

• Partner with cross-functional teams to gather feedback and continuously refine resources. 

• Manage version control and accessibility of shared operational assets. 

Training & Enablement 

• Support the creation of training materials and onboarding resources for global marketing teams. 

• Coordinate workshops, tool rollouts, and learning sessions. 

• Track adoption and engagement with tools and training programs. 

• Serve as a go-to resource for day-to-day operational questions. 

Cross-Functional Coordination 

• Collaborate with Brand Strategy & Activation, Franchise Marketing, Brand Creative, Brand Partnerships, Toy Marketing, Design, Development and Commercial Marketing to support workflow clarity. 

• Partner with the Brand Transformation team to help embed new capabilities into daily operations. 

• Support project tracking and ensure key milestones and deliverables are met. 

Reporting & Measurement 

• Track KPIs related to process adoption and operational effectiveness. 

• Compile updates and summaries to support leadership reporting. 

• Help analyze feedback to inform continuous improvement efforts. 

Qualifications

What We’re Looking For:

Experience 

• 2–5 years of experience in marketing operations, brand marketing, business operations, project management, or related field. 

• Experience working in cross-functional or matrixed environments preferred. 

• Exposure to process documentation, workflow tools, or training development is a plus. 

Skills & Capabilities 

• Highly organized with strong attention to detail. 

• Strong project management and coordination skills. 

• Systems-oriented thinker who enjoys building structure. 

• Clear communicator with the ability to translate complex information into simple tools. 

• Collaborative mindset with strong interpersonal skills. 

• Proficient in Microsoft Office, Google Workspace, and workflow/project management tools. 

• Growth mindset with a passion for learning and improving how teams work. 

Leadership Competencies 

• Embraces clarity and operational discipline 

• Proactive problem-solver 

• Collaborative and team-oriented 

• Adaptable in a dynamic environment 

• Committed to continuous improvement 

*The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential. 

Additional Information

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy