$73,450 – $133KSeniorFull Time
Adaptive Technology Technician-_Senior supports the SEC ISS contract by delivering enterprise assistive technology services, including screen readers, speech recognition tools, and Braille display support, to enable accessible, secure, and mission-ready end-user operations. This role assesses user needs, engineers adaptive solutions, and ensures assistive software and hardware integrate with SEC endpoint, authentication, and cybersecurity requirements across Windows and mobile environments. The technician partners with EUT and service desk teams to install, test, patch, and sustain adaptive tools while maintaining documentation, SOP alignment, and status reporting expected under ISS service delivery. The position directly supports ISS PWS objectives for customer service excellence, secure operations, and SLA-aligned service delivery, while fulfilling staffing-matrix accessibility requirements under Section 508, WCAG, and federal cybersecurity standards.
PRIMARY RESPONSIBILITIES
Accessibility Assessment and Solution Engineering
- Assess individual accessibility requirements and evaluate functional, technical, and compliance constraints in enterprise environments.
- Recommend and configure assistive/adaptive technologies that align with user needs, Section 508/WCAG requirements, and SEC usability standards.
- Validate solution effectiveness through user testing and stakeholder reviews before production deployment.
- Define approved hardware and software options, including screen readers, Braille displays, voice input tools, and alternative pointing devices.
Adaptive Technology Implementation and Sustainment
- Install, configure, test, and maintain assistive software and hardware in coordination with EUT and endpoint support teams.
- Integrate adaptive technologies with enterprise services, including endpoint baselines, identity/authentication controls, and approved security policies.
- Manage adaptive software updates, patching cycles, and supersedence/version control to maintain stability and supportability.
- Troubleshoot escalated accessibility incidents and service requests, performing root-cause analysis and timely restoration of service.
Compliance, Security, and Operational Governance
- Ensure deployed solutions comply with federal accessibility standards (Section 508 and WCAG) and SEC cybersecurity requirements.
- Support operational readiness by documenting configurations, change impacts, and support procedures in government-approved systems.
- Contribute to vulnerability and remediation activities affecting adaptive tools, including patch compliance and risk tracking.
- Coordinate with stakeholders and governance processes to keep adaptive services aligned with contract and policy changes.
Training, Documentation, and Service Reporting
- Provide end-user and support-team training on assistive technologies, usage patterns, and troubleshooting workflows.
- Maintain clear SOPs, knowledge articles, and technical documentation for repeatable support and audit readiness.
- Record activities, outcomes, and issue status in ServiceNow ticketing/reporting workflows consistent with ISS service management expectations.
- Deliver accurate status updates and performance inputs to support SLA tracking, trend reporting, and continuous improvement.
REQUIRED QUALIFICATIONS
Citizenship/Work Authorization: Must meet contract requirements.
Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).
Education: Bachelors degree from an accredited institution.
Experience:
- 4+ years of experience testing, implementing, and supporting assistive/adaptive technologies in enterprise IT environments.
- Demonstrated experience configuring and sustaining accessibility tools across Windows and mobile platforms.
- Proven experience troubleshooting complex accessibility issues, managing software patching/supersedence, and producing end-user/support documentation and training.
Technical Skills:
- Screen readers, screen magnifiers, and text-to-speech platforms
- Speech recognition and voice recognition software
- Alternative input devices and adaptive hardware (e.g., Braille displays, ergonomic keyboards, specialized pointing devices)
- Section 508 and WCAG accessibility compliance
- Enterprise endpoint support in Windows and mobile environments
- Adaptive software patching, version control, and supersedence management
- Accessibility-focused troubleshooting, testing, and validation
- Authentication/access compatibility support for assistive tools
- Technical documentation, SOP development, and user training
- Cross-team collaboration with EUT/service desk stakeholders in ServiceNow-driven, ticket-based operations
PREFERRED QUALIFICATIONS
- Experience supporting assistive technology services in a federal civilian environment.
- Working knowledge of enterprise endpoint management ecosystems (e.g., Intune, Jamf, or comparable tools) for accessibility software deployment.
- Experience performing accessibility verification using structured test methods and remediation tracking.
- Strong reporting discipline with experience contributing to SLA/operational metrics and executive-ready status updates.
- Familiarity with software/license inventory practices for adaptive technology in large enterprises.
- DHS Trusted Tester (Section 508)
- IAAP CPACC
- RESNA Assistive Technology Professional (ATP)
WORK ENVIRONMENT / OTHER
Operational Support: May require participation in on-call or surge support activities depending on operational needs.
On-Site Support: Occasional on-site support at SEC HQ and/or Regional Offices may be required when directed by SEC based on ISS operational needs.
Location: Telework is the primary work location.
Travel: As required per contract direction.
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For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
