Closing Date: Monday 1st June 2026
As Customer Care Specialist here at Illumina in Eindhoven, you will be based at Illumina’s European Customer Operations Center, playing a vital role in supporting our customers across Europe. This position sits at the heart of our operations, where you will independently manage customer needs while working closely with a collaborative, supportive team. You will thrive in a fast-paced, dynamic environment where no two days are the same, using multiple systems including Salesforce, SAP, Quickbase and the MS Office Suite to deliver accurate, timely solutions. Guided by our value to Make Customers Heroes, this role ensures our customers can focus on what matters most: advancing human health.
Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!
Why You:
You are a responsive, flexible, and solution-oriented professional who brings a high level of attention to detail and accuracy to everything you do. You will have previous experience of working within a customer service, customer experience or customer care role with strong administrative and commercial skills as well as holding experience working with systems including SAP and Salesforce. You enjoy working independently while contributing to a team, adapt quickly to change, and remain calm and effective under pressure. You are fluent in English, with additional European languages considered a strong advantage, and you align naturally with Illumina’s commitment to accountability, collaboration, and excellence.
Responsibilities :
Process orders (>350K) in an efficient and timely manner, according to the customer specifications and commercial terms and conditions. (Includes consumables & instrument orders, order call offs, conversions and adjustments in ship schedules, RMA’s).
Assist in responding to customer inquiries by email & phone and provide the best suitable solution to their needs. (e.g., order verification, updates on delivery dates, product availability and pricing).
Manage instrument dispatch and coordinate delivery
Build productive collaborative working relationships with Technical Support, Quote, Finance, Sales, logistics, Field Service & Support to deliver world class experience to our customers.
Perform order backlog management and exception handling (credit hold, delivery exception) to ensure timely delivery
Respond, investigate, and provide solution to Business Issues (complaints) raised by the customer.
What can you expect?
Our team members are bright, energetic, and dedicated - they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program. We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day. At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless.
All job offers with Illumina are subject to a valid VOG (Code of conduct). Failure to be able to supply this might result in the retraction of any job contract.
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