AVP, Office of Agile – Tools Configuration & Intake Analyst (L10)

Job Description:

Role Title: AVP, Office of Agile – Tools Configuration & Intake Analyst (L10)

Company Overview : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities for all to take up leadership roles.

Organizational Overview

Synchrony’s Strategic Partnerships and Agile team is an amalgamation of 4 sub verticals, SM (Supplier Management), CSS (Client Systems & Support) , OOA (Office of Agile) & SR (Strategic Relationships). Supplier Management & Strategic Relationship teams have the mission to maintain a right-sized, healthy, and dynamic portfolio of suppliers with the breadth and depth of capabilities to power Synchrony products and services while maintaining compliance with our Supplier Management program and reduce the 3rd party outsourcing risk. The Office of Agile(OOA) endeavours to support the enterprise-wide adoption and adherence to Lean-Agile principles through the promotion of progressive thinking, tools, and techniques. In addition, the Office of Agile strives to define organizational guidelines which identify, prioritize, align and successfully execute the strategic directives of senior leadership. The Client Systems Support (CSS) team delivers multi-platform configuration solutions to drive functionality behind many core processes across Synchrony’s credit and pay later products including loyalty programs and campaigns, cardholder pricing and billing, promotional financing, merchant processing, billing statement content, cardholder letters, and plastics.

Role Summary/Purpose

The AVP, Office of Agile – Tools Configuration & Intake Analyst role is responsible for serving as the workflow administrator for the various intake workflows in tools that are administered by the Office of Agile.  The analyst assuming this role will have a fundamental understanding of the Common Intake Process and functionality of all the applications currently supported by the Office of Agile and will work in tandem with the VP, Office of Agile Tools Lead and support VP, Common Intake Process Leader to ensure alignment of applications in support of Agile governance parameters as well as serving the needs of the Agile Community of Practice.  

Key Responsibilities:

• Serve as SME for the oversight of Office of Agile applications including story validation/creation, roadmaps, objectives, grooming, PI Planning etc.

• Be a champion for driving change to ensure the Office of Agile is taking an active role in supporting the Agile Delivery communities by disseminating guidance on  usage of Agile Tools.

• Support and be a change advocate for resolution of opportunities to simplify processes and enhance monitoring mechanisms resulting in an optimal control environment. 

• Identify insights in Office of Agile team / ART performance gaps to help drive improvements in tools and knowledge across the  Agile Delivery communities.  

• Provide Agile enablement and performance services to Executives and their organizations. Offer strategic insight to evolve, streamline and mature Office of Agile Tools. 

• Directly support VP, Office of Agile Tools Lead to ensure timely and efficient execution of all Agile configurations and Integrations.

• Directly support VP, Common Intake Process Leader to ensure timely and efficient execution of all Intake configurations.

• Perform other duties and/or special projects as assigned 

Required Skills/Knowledge:

• Bachelor’s degree and a minimum of 8 years of either Technology or Process Management experience, OR in lieu of a degree, High School Diploma/G.E.D. and minimum of 10 years of either Technology or Process Management experience 

• Minimum 5 years of administrative experience of JIRA and Confluence.

• Demonstrated experience of driving improvements across complex organizations and processes of varying levels of maturity 

• Minimum 5 years of experience in a lead role with a proven track record of strong leadership which includes training.

• System Administration Experience in JIRA and Confluence

• Tool Administration Experience in JIRA Align

• Extensive experience in Groovy and Type scripting

• Extensive experience in Common Intake/Ideation Systems

• Knowledge of Change Governance Process

Desired Skills/Knowledge:

• Extensive knowledge and demonstratable support of applications like Jira and Confluence

• Extensive knowledge about workflows, restrictions, conditions, validators and automations in JIRA/Confluence

• Deep understanding of Agile methodologies with SAFe certifications preferred.

• Synchrony Experience preferred

• Strong presentation and communication skills with a demonstrated business presence while interacting with senior business executives Proven experience with partnering, collaborating and influencing across a large multilayered organization at all levels 

• Proven experience handling multiple, and competing priorities across all stakeholder groups and effectively resolving competing priorities and interests with minimal disruption 

• Strong analytical and negotiation skills 

• Strong oral and written communication, presentation, interpersonal, and facilitation skills 

• Strong team building skills and the ability to work effectively across teams. 

• Demonstrate strong risk management mindset and behavior

Eligibility Criteria:

Bachelor’s degree and a minimum of 8 years of either Technology or Process Management experience, OR in lieu of a degree 10 years of  Technology or Process Management experience 

Work Timings : 12:00 PM to 9:00 PM IST

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible and can apply.

• L8+ Employees can apply.

Grade / Level : 10

Job Family Group:

Information Technology