Job DetailsJob Location: Headquarters - Midland, TX 79701Position Type: Full TimeJob Category: BankingGeneral Summary
Under general supervision, but in line with established policies & procedures, provide a variety of service functions for customers.
Principal Responsibilities and Duties
Responsible for staying up to date on and complying with all applicable banking laws and regulations as well as CNB policies and procedures.
Calculate daily transactions and balance currency, coin, and all checks in teller drawer.
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Enter customers' transactions into the teller system to record transactions and issue computer-generated receipts.
Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
Attempt to resolve problems or discrepancies concerning customers' accounts.
Prepare and verify cashier's checks.
Process transactions such as loan payments, money orders, cash advances, and traveler's checks.
Answer telephones and assist customers with their questions as needed or direct the customer to the appropriate department for assistance.
Identify transaction mistakes when debits and credits do not balance.
Sort and file deposit slips and checks.
Promote strong customer and client interactions to build relationships.
Demonstrate good risk management decisions, including displaying solid knowledge of CNB policies for fraud prevention and robbery.
Float between all branches as needed.
Maintain regular and punctual attendance.
Work cooperatively with others.
Work overtime as needed.
Performs other duties as required or assigned which are reasonably within the scope of the duties in the job classification.
QualificationsSkills and Abilities Required
Advanced knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Advanced knowledge of basic mathematics to solve problems and account for large sums of money.
Intermediate knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Advanced knowledge of basic computer programs and phones.
Ability to make appropriate job decisions following standard office policies and past precedents.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Ability to adapt to technological changes and apply new knowledge to responsibilities.
Ability to work at multiple branch locations as needed.
Certifications/Education and Experience
High school diploma or GED required.
6+ months of cash handling experience required.
1-2 years of experience as a teller preferred.
Working Conditions
Exposed to a potentially hazardous condition-robbery.
Considerable effort and eyestrain from continuous computer use.
Physical Requirements
Occasionally move office equipment, bags/boxes of coin, and files weighing 10+ pounds
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Must be able to remain in a stationary position 85% of the time to process work.
