External - EMEA Sample Analyst (m/f/*)

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Job Description

Job Summary

The Sample Analyst supports the daily execution of the sample order process by ensuring timely, accurate, and compliant handling of standard sample requests. This role is responsible for validating and releasing sample orders, creating manual ad-hoc orders, monitoring open orders, supporting mailbox inquiries, creating and following up on Salesforce tickets, and tracking deliveries.

Key Responsibilities

• Check, validate, and release standard sample orders within agreed timelines, ensuring completeness and compliance with defined ECC/S4 process requirements.

• Support the new ship-to creation/change process by coordinating required information, creating or following up on related COR requests, and ensuring timely resolution of ship-to setup .

• Create manual ad-hoc sample orders based on Salesforce requests and complete information provided by the business.

• Monitor and manage open sample orders, including standard amendments, cancellations, nil-picks, material switches, and follow-ups.

• Monitor the Sales Operations Sample Mailbox and respond to standard sample order inquiries, delivery questions, and business urgencies.

• Create and follow up on Salesforce tickets related to sold-to and ship-to changes, CDM blocks, MOQ/LOQ issues, and delivery blocks.

• Submit and track requests with Material Master Data Management for material, MOQ, or LOQ corrections.

• Track sample deliveries through tracking systems and provide shipment status updates or proof of delivery when requested.

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